RadMachine Clinical Success Manager

Radformation is transforming the way cancer clinics deliver care. Our innovative software automates and standardizes radiation oncology workflows, enabling clinicians to plan and deliver treatments faster, safer, and more consistently, so patients everywhere can receive the same high-quality care.

Our software focuses on three key areas:

• Time savings through automation.

• Error reduction through automated systems.

• Increased quality care through advanced algorithms and workflows.

We are a fully remote, mission-driven team united by a shared goal: to reduce cancer’s global impact and help save more of the 10 million lives it claims each year. Every line of code, every product release, and every conversation with our customers brings us closer to ensuring no patient’s treatment quality depends on where they live.

Radformation specializes in Radiation Oncology workflow automation. Our solutions save clinics time, eliminate planning errors, and enable them to design the optimal treatment for their patients. Radformation’s RadMachine QA software is a cloud platform that standardizes QA across all sites, machines, and users. RadMachine has the ability to track all machine tests and equipment to ensure an efficient workflow while automating data upload and analysis. Instant notifications alert the clinic when a test is due or failing.

In this role you will mentor clinics as they join the Radformation community to assist them in establishing the most efficient machine QA workflow and increase standardization. You will work closely with clinics, the programming team, and the sales team to give presentations to clinics, solve problems on the fly, proactively check in with customers, and incorporate feedback into redefining how to best complete machine QA. With your clinical background, you will be able to teach and improve efficiency in Radiation Oncology clinics throughout the country.

We are looking for a highly motivated individual who has a passion for machine QA and enjoys a fast-paced environment. The full-time RadMachine Clinical Success Manager will bring their upbeat personality to this role to give presentations to clinics, solve problems on the fly with customers, and proactively call clinics to check in and hear feedback. The RadMachine Clinical Success Manager will help mentor clinics as they join the Radformation community to assist them in establishing the most efficient machine QA workflow and increase standardization. As the RadMachine Clinical Success Manager, you will develop relationships with clinics and incorporate feedback into redefining how to best complete machine QA. With your clinical background, you will be able to teach and improve efficiency in radiation oncology clinics throughout the country.

• Demo, install, and train clinics on Radformation’s RadMachine machine QA software

• Implement RadMachine at clinics by developing QA templates and customizing clinics’ settings

• Work with clinics to understand their issues and provide a solution independently and/or with the help of the programming team

• Work with the sales team to demonstrate software to prospective customers and provide training to newly installed clinics

• Proactively check in with current customers to hear feedback and share new features

• Host webinars to answer clinics’ questions and highlight features

• Test new versions of the software to aid in development and quality assurance

• Develop training materials to distribute to clinics

• Research new QA guidelines and stay current as updates are released

• On-site visits to clinics when permitted

• Minimum 2 years of experience in performing and analyzing daily, monthly, and annual radiation oncology machine QA

• 2 years of experience as a medical physics assistant or similar

• Strong critical thinking skills

• Exceptional presentation skills

• Positive attitude and a passion for excellence in patient care

• Minimum 5 years of experience in performing and analyzing daily, monthly, and annual radiation oncology machine QA

• Degree in medical physics or dosimetry

• Minimum 2 years of experience with ARIA OIS

• Experience with Python

• Customer service experience

• Enthusiastic about learning new technologies and sharing them with the healthcare community

• Thrives with a busy schedule and a constant learning environment

• Excels at multitasking and managing multiple projects simultaneously

• Enjoys listening to clinics’ needs and developing relationships with clinical leaders

• Master of machine QA and radiation oncology clinical workflow

• Ability to maintain a positive attitude in a fast-paced and ever-changing work environment

• Strong organizational skills and ability to work independently

• Highly motivated to help clinicians improve their workflow

• Excellent communication skills, both written and oral

• Non-judgmental personality and welcoming of ideas and feedback

At Radformation we believe AI can be an incredible tool for innovation, but our hiring process is all about getting to know you, your skills, experience, and unique approach to problem solving. We ask that all interviews and assessments be completed without tools that generate answers in real time. This helps ensure a fair process for everyone and allows us to see your authentic work. Using such tools during the process may affect your candidacy.

We care about our people as much as we care about our mission. We offer competitive compensation, benefits, and the opportunity to make an impact in the fight against cancer. The salary range for this role is $130,000 - $150,000 base plus bonus eligibility. For Canadian candidates, compensation will vary and will be assessed during the screening process based on local market conditions and individual experience.

• Multiple high-quality medical plan options with substantial employer contributions

• Health coverage starting on day one

• Short-term and long-term disability and supplementary life insurance

• 401(k) with employer match vested immediately

• Annual reimbursement for professional memberships

• Conference attendance and continued learning opportunities

• Self-managed PTO and 10 paid holidays

• Monthly internet stipend

• Company-issued laptop and one-time home office setup stipend

• Fully remote work environment with virtual events and yearly retreats

Cancer affects people from every walk of life, and we believe our team should reflect that diversity. Radformation is proud to be an equal opportunity workplace and an affirmative action employer. We welcome candidates from all backgrounds and are committed to fostering an inclusive environment for all employees.

Radformation does not accept unsolicited resumes from agencies without a signed agreement in place. We do not partner with third-party recruiters unless explicitly stated. All legitimate communication from Radformation will come from an @radformation.com email address. If you receive outreach from another domain or via unofficial channels, please contact [email protected].