Radiochemistry Field Engineer

Job Description Summary

We are seeking an experienced Radiopharmacy Chemistry Service Support Engineer who is willing to join the GE Radiopharmacy Service team in the Americas. As a Radiopharmacy Chemistry Service Support Engineer, you provide daily support to GE Healthcare field engineers and direct to customers. You will also provide service at customer sites for the North American customer base.  On-site service includes equipment installation, GE-initiated field modifications (FMI's), Preventative Maintenance (PM's), and emergency corrective actions when needed. While this role is focused on radiochemistry, an ideal candidate will also have experience running and maintaining a cyclotron. 


GE Healthcare is the global industry leader in cyclotron and radiochemistry systems. As a Radiopharmacy Chemistry Service Support Engineer, you provide daily support to GE Healthcare field engineers and direct to customers. You will also provide service at customer sites for the North American customer base.  On-site service includes equipment installation, GE-initiated field modifications (FMI's), Preventative Maintenance (PM's), and emergency corrective actions when needed. While this role is focused on radiochemistry, an ideal candidate will also have experience running and maintaining a cyclotron.  This role provides you with the full life-cycle service experience, as well as opportunities to gain perspective from local GE peers and customers.

Location is flexible, with a preference to individuals based in the Western half of the United States.

Job Description

Essential Responsibilities

• Advanced, total system-level troubleshooting, installation, maintenance and service repair needs

• on designated equipment

• Completing Preventative Maintenance and Field Modification Instructions in a timely manner

• Solve cyclotron, chemistry synthesis, and FDA documentation issues for customer, and improve customer satisfaction

• Applications training for advanced customers

• Updating product manuals and technical publications

• Certify cGMP installation and preventive maintenance of chemistry synthesizers

• Keeping up to date on administrative responsibilities such as maintaining customer service logs

• and internal service records in a timely manner

• Maintaining daily communications with customers to ensure resolution and proper follow-up,

• leading to customer satisfaction

• Maintaining tools and test equipment properly and ensuring they are calibrated

• Utilizing the escalation process to resolve customer service delivery issues and conducting root

• cause analysis that will lead to effective problem solving

• Teach and assist other Field Engineers on advanced and complex troubleshooting and technical

• fixes, plays a leading role on complex and multi-functional system fixes

• Ensure timely dispatch closure (if applicable)

• Willing to travel 60-70 % and sometimes with short notice

• Flexible work hours required: includes overnight, on-line center support shifts and weekend service at customer sites if scheduled

• Meeting Health and Human Services, Environment Health and Safety, and/or other applicable

• regulatory requirements

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job

• Complete all planned Quality & Compliance training within the defined deadlines

Qualifications/Requirements

• Experience  working with and/or servicing radiochemistry synthesis modules, to include (but not limited to) various TRACERlab FX and FASTlab/ FASTlab 2 systems

• Bachelors degree in chemistry, radiochemistry, or engineering preferred, but will consider experienced non-degreed individuals with an established background in radiochemistry/ organic synthesis principles

• Ability to understand and follow mechanical schematics and electrical wiring diagrams

• High degree of flexibility, highly motivated with ability to work under pressure

• Strong verbal and written interpersonal communication skills, ability to work with teams and customers

• Team player, cooperative, interested in further development

• Willing  and  able  to  travel  60-70%, mostly  in  the  North  America,  but  the  job  may  include  global  customer  locations  in  support of  critical  escalations

• Excellent computer skills

Desired Qualifications:

• Experience with Carbon-11 radiochemistry HIGHLY DESIRABLE

• Cyclotron experience preferred

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

#LI-MA4

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $92,000.00-$138,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Application Deadline: December 22, 2025