R1647281 Genesys CloudCX Business Practice Architect

Concentrix is looking for an accomplished and experienced Genesys Cloud CX Architect to join our expanding organization in its goal to be the Premier Systems Integrator and Managed Services Provider of the market-leading CCaaS platforms with this position focused on Genesys Cloud CX. We are looking for candidates who can immediately contribute to our customers’ success.

Must be located in Central or Eastern Time Zone.

Your Impact:

• Provide technical product leadership within the Solution Architect and Development teams and throughout the Professional Services organization both in person and remotely

• Monitor Genesys product roadmap and communicate to pertinent stakeholders

• Identify new opportunities to leverage within Genesys platform, plus identify roadmap impacts to current processes/offerings

• Provide technical product expertise during sales opportunities

• Develop and deliver technical Proofs of Concept

• Develop and deliver technical presentations

• Build and demonstrate Genesys capabilities including Architect flows for inbound call, email, web messaging and other digital channels, ACD functionality such as telephony and skill based routing, outbound campaigns, quality assessment, workforce management

• Review RFP/SOW requirements while leading solution design and delivering/refining solution completion estimates in support of our sales organization.

Qualifications :

• 7 years of experience with technology solution delivery and integration, consulting experience working with Fortune 500 companies

• 4+ years of deep experience with Genesys Cloud CX, having completed multiple successful implementations/migrations of large enterprises

• Experience migrating from Genesys PureCloud a plus

• Knowledge of contact center tools and processes

• Experience with Amazon Web Services

• Experience with Azure, Google Cloud, Machine Learning, and Generative AI a plus

• Knowledge of other contact center platforms  such as Amazon Connect a plus

• Experience interacting with customers, organization members, and senior-level personnel, potentially up to C-suite

• Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook.

• A bachelor's degree in Engineering, Computer Science, Information Systems, or equivalent experience

• Genesys Cloud: AI – Digital Bots & Knowledge

Achieved the following certifications:

• Genesys Cloud CX: Professional

• Genesys Cloud CX: Architect

• Genesys Cloud CX: Developer

At Concentrix, we provide customer experience solutions that may involve handling sensitive data.  As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.