State Street Corporation (NYSE: STT) is one of the world's leading providers of financial services to institutional investors, including investment servicing, investment management and investment research and trading. With about $47 trillion in assets under custody and administration and over $4 trillion in assets under management as of December 2024, State Street operates in more than 100 geographic markets worldwide, including the US, Canada, Europe, the Middle East and Asia. Clients include mutual funds and other collective investment funds, corporate and public pension funds, global hedge funds, and global banking organizations as counterparties to trading businesses. Founded as a bank in 1792 in Boston, Massachusetts, State Street employs about 50,000 people.
Across the globe, institutional investors rely on State Street to help them manage risk, respond to challenges through solutions, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged professionals are essential to our success.
Our commitment to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It’s also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You’ll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.
Why this role is important to us
You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.
Position Overview
In coordination with the Client Executive, the GCOO role will ensure STT delivers consistent global service excellence and drive transformation changes that aligns with the client’s strategy. This role will be responsible for providing global client oversight from a service and delivery perspective
Primary Responsibilities
Leadership
Create a culture in which people want to do their best and feel an urgent need to improve process and delivery for clients
Effectively manage staff on both direct and virtual teams by driving GCOO / Client mission; create opportunities for emerging talent to move into stretch assignments; proactive succession and development planning with a focus on service resiliency via training, cross-training
Advance the team’s collective knowledge and effectiveness by bringing insights and solutions to the team and ensuring sustainable best practice
Set an example of team building to the broader State Street organization, particularly with the Global Services and Global Delivery organizations
Deliver Service Excellence
Create a seamless, integrated operating model across product jurisdictions and operating centres
Represent an internal and external point of escalation, across all business lines that serve the client, for unresolved service items
Act as proactive internal leader on ways to optimize our end-to-end client service delivery to deliver client outcomes
Active Global Governance
Provide an overarching global governance and framework to enhance locally delivered service solutions through support of Client Account Plans
Oversee regular local and global service reviews with the client
Spearhead monthly internal and external meetings to review KPI’s, key issues, and forthcoming new products/asset classes
Accountability for Client Satisfaction on Service and Delivery
Focus on specific action items related to global service delivery and resolving service issues
Create a unique operational value that defends and grows the book of business with the client
Commercial Excellence
In conjunction with the Client Executives, identify new business opportunities and partner to formulate and deliver our value proposition – focus on foundational, higher margin solutions
Measure year over year client p/l’s and identify and facilitate as necessary revenue improvement opportunities and expense improvements
Measure losses and review opportunities for improvement
Build the Future
Proactively engage with State Street product management to lend a client perspective towards new product development
Engage with the client on needs and capabilities specific to new regulation, product development, and other solutions establishing an early adopter advantage for State Street.
Drive implementation of the Front to Back service model - the Front to Back model for this specific client GCOO role will be used as the basis and blueprint for other Front to Back clients.
Actively driving and working across all of the service providers within Alpha and State Street to bed down the standard service model and ensure a well understood, documented and repeatable model for the organization to follow.
Job Requirements and Minimum Qualifications
A minimum of 12+ years of services operations and client experience is preferred.
4 year undergrad, MBA preferred
Track record as a COO
Global Experience preferred
Multiple business line experience preferred
Salary Range:
$170,000 - $267,500 AnnualThe range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.