Quality Virtual Support II

Service Center

CSCS TX

Essential Job Duties:

· Write customer-pay estimates virtually using CCCOne based on customer-submitted photos

· Accurately assess damage and determine appropriate repair procedures

· Ensure all estimates align with Caliber Collision standards and meet customer expectations

· Prepare and send completed estimates to customers via CCCOne

· Contact customers by phone after completing their estimate to review key details, answer questions, and guide them toward scheduling their repair at a nearby Caliber Collision location

· Communicate with internal teams to clarify estimate details or escalate issues as needed

· Maintain accurate records by updating internal tracking systems and communication platforms to ensure visibility and continuity across teams

· Comply with all Caliber safety policies, procedures, and quality standards

· Perform other duties as assigned

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Skill/Requirements

· 3 years’ experience writing collision repair estimates, preferably using CCCOne

· Strong knowledge of vehicle repair procedures and damage analysis

· Ability to work independently in a fast-paced, virtual environment

· Professional phone communication skills with the ability to clearly explain estimate details and confidently guide customers toward scheduling their repair

· Excellent written and verbal communication skills for both internal and external interactions

· Detail-oriented with strong organizational and time-management skills

· Comfortable navigating multiple digital platforms and updating internal tracking systems

· High level of integrity, accountability, and commitment to customer satisfaction

· Ability to adapt to workflow changes and take initiative as business needs evolve