Quality Supervisor

Job Title: 1st Shift Quality Supervisor

Location: Smyrna, TN

Job Summary

The Quality Supervisor is responsible for leading a team member to ensure all repair and inspection processes meet or exceed quality standards. This role focuses on maintaining compliance, driving continuous improvement, and supporting operational goals related to safety, quality, and production. The supervisor will mentor and coach team members, manage staffing levels, and ensure adherence to company policies and core values.

Primary Responsibilities

• Evaluate staffing levels to meet safety, quality, and production plans.

• Mentor, coach, and train repair technicians on existing and new procedures.

• Ensure all repairs meet or exceed established quality standards.

• Supervise technicians performing inspection, triage, and testing of defective wireless electronics.

• Oversee training for new and existing employees on process updates and changes.

• Review and evaluate team performance daily to ensure accountability and process compliance.

• Conduct monthly one-on-one performance reviews with employees to communicate current and future targets.

• Collaborate with peers and team members on continuous improvement initiatives (Lean concepts: PDCA, Kaizen, MDI, Root Cause Analysis).

• Review operational work instructions for compliance.

• Lead daily team meetings to share updates on targets, processes, and company news.

• Achieve and maintain inventory accuracy metrics for the department.

• Compile and analyze departmental reports to align daily plans with operational needs.

• Ensure timely completion of HR-related requests (compliance courses, Workday updates, etc.).

• Maintain accuracy in payroll systems and departmental databases.

• Enforce Employee Handbook and site-specific policies for self and team.

• Perform other duties/projects as assigned by leadership based on business needs.

Qualifications / Skills / Knowledge

• Bachelor’s degree or equivalent leadership experience.

• Experience with Warehouse Management Systems and manufacturing/warehouse operations.

• Strong problem-solving skills and ability to apply Lean principles.

• High energy level, detail-oriented, and able to perform in a fast-paced environment.

• Excellent communication and presentation skills.

• Ability to work effectively with diverse teams.

• Proficiency in Microsoft Office Suite (Excel, PowerPoint).

• Ability to multi-task and manage priorities under pressure.

• Commitment to Asurion core values and compliance with company policies.

Work Environment & Physical Requirements

     Physical Demands:

• Bending, sitting, lifting, and standing based on the need of the business. Standing and/or sitting for extended and long periods of time, up to 100% of shift or overtime.

     Work Environment:

• Specific vision abilities that may be required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

• Vocal communication is required for expressing or exchanging ideas by means of the spoken word and/or to communicate with customers and/or clients

• Hearing is required to perceive information at normal spoken word levels and in environments with loud machinery

• Exposure to heat, cold, dust, noise, chemicals, and such matters as demands for overtime or shift work

• Exposure to various materials including cardboard, various metals and plastics

• Exposure to moving equipment and objects in the immediate work area such as automated machinery, fulfillment line, heavily laden carts, and forklifts

• Exposure to tools or material with sharp edges which may involve the risk of injury

Shift:

• 1st Shift – Monday – Thursday (500am – 330pm)

• Overtime as required