Quality Program Manager

The Corporate Quality team is part of Corporate QHSE and assures the effective implementation of the Quality Management policies, guidelines and standards throughout the entire organisation. The team supports our customer domains (Airports, Distribution and Warehouse) and our business functions (Technology and Supply) by coordination of actions across these areas and facilitation towards an aligned way of working. 

The Quality Program Manager will typically coordinate parts of the execution of the Quality strategy and partners with the relevant stakeholders across the organisation to manage required improvements. They will act as the change manager identifying how required improvements should be effectively implemented. In addition, they will act as experts in problem solving and auditing activities to facilitate the organisation in preventive action implementation and verification of effectiveness.  

For this role, the focus area in the Quality Management System will be nonconformity management and management of change. 

Given the above, the Quality Program Manager for Corporate Quality must have an people approach to managing change, as well as the ability to communicate effectively, and to influence internal and external stakeholders. They will report to the Corporate Quality Lead in this role.  

What will you be doing?  

In your role you will have a responsibility for following:  

• Lead and coordinate the implementation of parts of the Quality strategy by leading experts from various disciplines.  Implementing and maintaining nonconformity management and management of change activities. 

• Manage stakeholder expectations throughout the execution of the Quality program and executing change management activities. 

• Conduct audits and assessments to evaluate the effectiveness and integration of corrective and preventive actions. Identify areas that require verification and/or validation to initiate and perform audits and assessments accordingly.   

• Support the organization in fostering a culture of prevention. Ensure that the corrective and preventive actions are taken not just on the product, but also on the process to prevent recurrence.  

• Translate information obtained during the problem-solving process into comprehensive and evidence-based data suitable for decision-making.

• Provide progress updates and present findings to organizational leadership for decision-making purposes. Generate clear, transparent, and fact-based reports that enable the leadership to make informed decisions.   

• Monitor progress and communicate updates to relevant stakeholders responsible for oversight. Ensure that the loop is closed on results and actions.  

• Recognize when to escalate issues and effectively manage stakeholders accordingly. Respond to escalations from others on nonconformities and provide support to team members from different disciplines when they require assistance.   

• Act as the primary representative of customer interests. Act as a business partner to team members within the domains, and across various functions. Occasional travel may be required based on business needs.  

What do we ask from you: 

• You have a Bachelor or Master’s Degree in a (Technical) Business Management discipline  

• You have at least 10 years of work experience in preferably a regulated industry and Quality Management 

• You are fluent in English Language 

• Program and Change management knowledge and experience.  

• Management of (improvement) programs and projects.

• Working on, and leading cross functional teams as a facilitator.  

• Being skilled in Root Cause Analysis, process mapping and basic statistical knowledge (Histogram, Process Capability etc.)  

• Have effective communication skills - You can apply assorted styles and influencing techniques.  

• Stake holder management.  

• Ability to think in terms of business risks and opportunities, and accordingly manage work priorities 

• Experience in applying problem solving methods (8D, PSDM, RATIO, A3)  

• Lean, Six sigma, FMEA 

• Understanding of the principles of Risk Management  

• Experience in Quality Management, Quality Assurance, or Continuous Improvement  

• Knowledge of International Management System Standards, e.g., ISO 9001  

• Experienced and qualified Lead auditor (or you are willing to undertake external training)