Pfizer

Quality Operations Director

United States - Connecticut - Groton Full time

Use Your Power for Purpose

At Pfizer, our mission is to cultivate a best-in-class culture of continuous improvement and project management that empowers colleagues and streamlines effective processes. Whether you are managing projects or collaborating with others, your role in this team is crucial in making our work more efficient and faster. This enables us to deliver breakthroughs that transform patients' lives. Your contribution helps simplify complex tasks, fostering an environment where innovation thrives and where every effort is directed towards achieving significant medical advancements. By inspiring a culture of excellence, we ensure that our collective efforts lead to impactful changes in healthcare, ultimately benefiting patients worldwide.

ROLE SUMMARY:

  • Develop and lead/co-lead highly complex projects, creating mid-term plans that impact results and influence management decisions.

  • Leverage relationships to meet the needs of various business units, serving as an advisor and supporting in solving complex problems.

  • Make decisions in complex scenarios, identifying innovative solutions and recommending courses of action that impact business units.

  • Act independently on self-initiated projects, using knowledge from others and exercising judgment in complex decisions.

  • Review work for effectiveness and business impact, including evaluating the work of colleagues.

  • Manage the operational aspects of ongoing projects, acting as a liaison between project management, planning, project teams, and line management.

  • Review project statuses and budgets, manage schedules, prepare status reports, and develop resolutions to meet productivity, quality, and client-satisfaction goals.

  • Implement process excellence supports for program governance, project reviews, communications, training, certifications, and rewards.

  • Provide Program Management Leadership in deploying strategic initiatives, managing progress against critical metrics, and reporting to senior leaders.

  • Mentor and develop Senior Project Managers, Project Managers, and Associates to build a strong team of project management experts.

BASIC QUALIFICATIONS:

  • BA/BS with at least 8 years of experience or MBA/MS with at least 7 years of experience or PhD/JD with at least 5 years of experience or MD/DVM with at least 4 years of experience

  • Proven experience in project management or equivalent continuous improvement expertise

  • Exceptional stakeholder management skills, taking into account various stakeholder needs and the cross-functional impact in all decision-making processes

  • Strong communication and interpersonal skills, including effective listening, written, and oral communication abilities

  • Demonstrated capabilities in teamwork, problem-solving, decision-making, negotiation, and conflict resolution

  • Experience in managing large-scale, complex, and strategic programs

  • Ability to work in a matrixed environment with diverse groups and senior-level management

PREFERRED QUALIFICATIONS:

  • Master's degree and relevant pharmaceutical experience

  • Certified Lean/Six Sigma Black Belt or similar continuous improvement certifications.

  • Experience coaching Lean Manufacturing, Six Sigma, Agile, and DMAIC principles

  • Highly organized with significant experience in driving large-scale, complex, and strategic programs, managing multiple projects simultaneously with demonstrated success

  • Proven ability to work in a matrixed environment with diverse groups and senior-level management

  • Project management and continuous improvement certifications (e.g., Agile, PMP, Black Belt Six Sigma, or similar)

  • Experience using common AI tools, including generative technologies such as ChatGPT or Microsoft Copilot, to support problem solving and enhance productivity. Demonstrated curiosity for exploring how these tools can improve outcomes and understanding of responsible AI practices, including risk management and ethical use

  
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
 

ADDITIONAL DETAILS:

  • Last date to apply is March 12, 2026

  • This is a hybrid role requiring you to live within commuting distance and work on-site an average of 2.5 days per week or more as needed.


The annual base salary for this position ranges from $162,900.00 to $261,000.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.  This position requires permanent work authorization in the United States.

Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.

Continuous Imprv and Proj Mgmt