Quality Manager

Job Title: Quality Manager 

FLSA Status: Exempt 
Department: Quality 
Supervisor: Operations Manager 
Direct Reports: Quality Inspectors, Quality Engineers (if applicable), Test Technicians 

Position Summary 

The Quality Assurance Manager is responsible for overseeing the Quality Management System (QMS) to ensure compliance with AS9100, internal standards, and customer-specific requirements. This individual leads the quality team, manages audits and corrective actions, and collaborates closely with engineering and production departments to drive continuous improvement across all aspects of the manufacturing process. The role includes developing and implementing quality policies, and ensuring regulatory compliance.

Minimum Qualifications 

Education and Experience: 
• 10+ years of quality management experience in a manufacturing environment or equivalent combination of education and training 
• Experience working in AS9100 or ISO-certified environments preferred 

Knowledge, Skills, and Abilities: 
• Strong leadership, coaching, and team development skills 
• Ability to read and interpret engineering drawings, specifications, and MIL standards 
• Working knowledge of IPC/WHMA-A-620 and J-STD-001 workmanship standards (certification preferred) 
• Skilled in root cause analysis, corrective and preventive action implementation 
• Experience with quality metrics, internal audits, and continuous improvement initiatives 
• Proficiency in Microsoft Office Suite and ERP systems 
• Familiarity with inspection tools (e.g., calipers, height gauges, micrometers) 
• Strong written and verbal communication skills 
• Must be authorized to work in the U.S. 
• Ability to pass background check and drug screening 

Key Responsibilities 

Functional Area 1: Quality Oversight & Compliance  

• Manage and maintain QMS in compliance with AS9100 and customer standards
  • Ensure proper execution of product inspections, audits, and quality checks
  • Oversee timely and accurate processing of Nonconforming Material Reports (NCRs), RMAs, First Article Inspections (FAIs), and internal ECO tasks 
  • Ensure adherence to customer specifications, internal procedures, and applicable regulations 
  • Act as the lead for internal and external audits 
  • Coordinate and ensure execution of the Contract Review process and risk assessments 

Functional Area 2: Team Leadership & Development  

• Lead, coach, and mentor the quality team to promote a culture of quality and accountability
  • Oversee hiring, training, and performance evaluations for the Quality Department
  • Ensure appropriate staffing to meet quality inspection requirements 
  • Provide cross-functional support and collaboration with Production, Engineering, and Sales 

Functional Area 3: Corrective Actions & Continuous Improvement  

• Manage internal and external corrective actions using industry-recognized root cause analysis techniques
  • Drive preventive actions and implement sustainable improvements
  • Develop and streamline quality assurance processes for improved efficiency 
  • Engage in customer and supplier feedback loops to ensure resolution and future prevention 

Functional Area 4: Reporting & Metrics  

• Report Key Performance Indicators (KPIs) to senior leadership using the Management Operating System (MOS)
  • Support and track customer scorecard metrics
  • Provide data-driven insights to support strategic decisions