Quality Manager

Within the corporate policies and local initiatives, the jobholder is responsible for all quality related elements in the manufacturing process and regarding customer relations. The role is central to drive the site’s continued strong improvement in the key areas of customer satisfaction, development and compliance of food safety and hygiene standards, management systems, quality planning, & cost of non-quality reduction. Taking active part in the definition of the strategy for the plant and as a member of the plant management team, he/she sets the main goals the department must achieve in line with targets set from the regional and divisional teams.

Principal Accountabilities
 

Ensuring the transition to a risk base Quality control plan in line with the European quality control plan

• FMEA fully updated to have a concise approach to a core business documentation flow detailed by the circular interactions between FMEA > control plan > standard settings > procedures & work instructions > training plan > auditing / concerns > problem solving > FMEA.

Building links with customer, suppliers, and other departments in the plant.  Ability to review customer quality standards and ensure these are reflected and implemented with our manufacturing standards.

Building a newly established Quality team in line with the new business organisation and shift patterns.

Leadership and decision making

• Sets the main objectives of the quality department.
• As a plant management team member, takes part in business planning, ensuring a good and proactive communication with other department managers, and considering various strategic issues.

Customer service

• Maintains excellent working relations with Customers (Internal & External).
• Develops plans & drive improvements in Customer satisfaction.
• Manages the interface between customer quality functions and develops long term quality improvement plans with key customers.

Analysis and problem solving

• Deals with all the problems related to the team or quality issues and finds accurate and efficient solutions.
• Takes ownership of the site 4C problem solving process, ensuring a common approach is followed at all times and that 4C projects are progressed in a timely manner & any need for support is escalated.  
• Analyses procedures, results and needs and undertakes the relevant actions to increase organisation quality performance.
• Resolves supplier problems and supplier quality improvement programmes.
• Manages trials.
• Controls legal responsibilities with regards to materials and procedures.

Management of the plant quality systems

• Implement the quality roadmap as defined by Sonoco.
• Lead all quality activities by detailing and deploying the annual quality improvement plan.
• Develops quality plans to support both new product development and existing manufacturing processes.
• Supports the manufacturing teams in the development and utilisation of SPC.
• Drives continued improvements in general cost of non-quality reduction.
• Leads the ongoing development of the QMS.
• Manages the transition from BRCGS to FSSC 22000 GFSI standard for Food Packaging, including the HACCP annual review for the site.

Safety

• Always comply with Sonoco EHS policy and statutory requirements.
• Ensure that all activities are carried out in accordance with all applicable safety procedures.
• Practice safe working techniques in all that you do.
• Support the business with any safety related initiatives and programs.
• Support the business with carrying out safety observations and discussions with others, finding any fixes or improvements which can be proposed to the site. 

Knowledge & Experience

Minimum Job Requirements

• Quality professional with 3 years’ experience in managing quality in a FMCG manufacturing environment.
• Lead auditor qualification (ISO/BRCGS or FSSC 22000)
• Lean Six Sigma Manufacturing Green Belt/Black Belt qualification preferred.
• HACCP Level 3 qualification
• Proven ability to perform within the role and to the expectations set out in the principal accountabilities.
• Computer literate, with good knowledge of QM Systems (SharePoint, Microsoft Office 365, Minitab, Power-Bi, etc…).
• Excellent oral and written communication skills.

Person Specification / Key Competencies

• Ability to work effectively in cross-functional organisations.
• Proficient with SPC ideally also with the use of MES by INFOR (Shop Floor Online)
• Development and coaching mindset.
• Strong Safety mindset.
• Organised, methodical approach to problems, able to achieve deadlines.
• Strong and effective communication skills to all levels within the business.
• Self-motivated with the ability to work on your own or within a team.
• Positive “hands on” attitude.
• Proactive Team player who is self-motivated to continuously improve and learn in the workplace.
• Open minded approach.
• Resilient, strong character who is willing to challenge in a positive professional manner.
• The ability to adapt to changes within the workplace. 
• Methodical and logical approach to problem solving and with the ability to understand and find the root cause of problems.
• Able to work to deadlines and targets.
• The ability to Lead by example.

Scope of job and control of resources

• Management of site customer and quality KPI’s
• Control of Annual Quality Budget
• Management of Cost of non-quality
• Customer complaints – management, engagement, analysis, and communication
• Root cause analysis – close out of open actions using common tools and techniques to drive continuous improvement.
• ISO 9001 & FSSC 22000 GFSI standard

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We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.