End Date
Saturday 14 March 2026
Salary Range
£67,023 - £74,470
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
Part of a small team responsible for designing, implementing and managing the implementation and of a quality control framework to ensure quality of the Group's end to end conduct ecosystem.
Job Description
About this opportunity
Are you motivated by the idea of playing a key role in safeguarding colleagues and customers by strengthening the quality and consistency of conduct outcomes?
Join us in an exciting role, where you’ll support the delivery and ongoing enhancement of a framework to ensure the quality of the Group’s Workplace Resolution & Investigations function. Reporting to the Quality Lead, you’ll provide assurance across Speak Up (Whistleblowing) and the end‑to‑end Conduct Ecosystem, with an opportunity to make a meaningful contribution collaboratively across the organisation to uphold high standards of conduct and integrity.
We’re looking for someone who is:
- Judgement‑led, comfortable operating in ambiguity and change
- Confident giving constructive, protective feedback to colleagues
- Experienced in assurance, investigations, and insights
If this describes you, we’d love to hear from you.
In this role you will:
- Support the design, implementation, and ongoing review of the Conduct Quality Control approach, ensuring alignment with Group policies, procedures, and regulatory requirements.
- Manage and quality‑assure conduct‑related investigations, handling cases impartially and confidentially from triage through to resolution, and working closely with Legal, HR, Compliance, Audit, Risk, and P&P.
- Review the effectiveness and fairness of investigation channels, identifying opportunities for improvement and escalating themes or concerns where appropriate.
- Produce clear and timely reporting on quality control activity, highlighting key risks, trends, and insights to support informed decision‑making.
- Contribute to continuous improvement initiatives, helping to enhance the quality and consistency of workplace resolution and investigations.
- Provide day‑to‑day guidance, coaching, and support to colleagues, promoting high standards, inclusion, and accountability.
- Maintain strong knowledge of conduct investigation practices and relevant regulation, ensuring work is aligned to current standards and best practice.
- Prepare regular updates and MI, ensuring key metrics and trends are tracked and clearly communicated.
Why Lloyds Banking Group
Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever‑changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too.
What you’ll need:
- Quality Control / Quality Assurance Experience: Experience reviewing quality across end-to-end work portfolios in dynamic yet regulated environments, flexing approach and process through periods of transformation.
- Data & MI Capability: Experience producing, analysing, or interpreting data and management information to identify trends, risks, and insights, and to support reporting and decision‑making.
- People & Stakeholder Skills: Ability to work effectively with a wide range of stakeholders and provide constructive feedback in a balanced, respectful, and safeguarding‑focused way.
- Communication & Judgement: Strong written and verbal communication, with confidence handling sensitive matters, exercising sound judgement and challenging the status quo.
- Continuous Improvement Mindset: Experience identifying and contributing to process improvements and adapting to regulatory or organisational change.
Even better if you have:
- Experience in Conduct and/or HR Investigations: Practical experience working on conduct, employee relations, or HR investigations in corporate environments, with a good understanding of investigation processes, fairness, confidentiality, and relevant regulatory or employment requirements.
- Operational Assurance: Experience working in operational assurance (e.g. second line), with a good understanding of risk, controls, and providing proportionate, independent assurance and insight.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.