Quality Manager

What you will do?

The Plant Quality Manager leads the Quality function at the Matamoras manufacturing site, owning the Quality Management System (QMS) and day-to-day product quality performance. This is a fast-paced operation where the leader thrives in a dynamic environment. The role ensures compliance to ISO 9001 and internal standards, drives problem solving and continuous improvement, champions Advanced Product Quality Planning (APQP) for new and changed products, and collaborates cross-functionally to meet customer requirements, reduce warranty risk, and improve First Pass Yield (FPY), Customer Escapes, scrap, and Cost of Poor Quality (CoPQ).

How you will do it?

QMS Leadership & Compliance

• Own the site QMS; ensure processes are established, implemented, maintained, and effective in accordance with ISO 9001 and company policies.

• Serve as Management Representative for audits, plan, host, and close actions from external and internal audits.

• Maintain documented information: procedures, work instructions, control plans, records, and calibration systems.

Production Quality Performance

• Lead daily quality operations (incoming, in‑process, final) to achieve FPY and defect reduction targets.

• Manage Material Review Board (MRB) and Corrective Action Request (CAR) processes; ensure timely disposition and systemic corrective actions.

• Deploy Statistical Process Control (SPC) and capability studies; validate process changes and eradicate special causes.

Customer & Field Quality / Warranty

• Prevent, contain, and resolve customer‑impacting issues; coordinate containment and certified product releases as required.

• Analyze warranty trends; drive root cause analysis and permanent corrective actions to reduce claim rates and cost.

• Communicate transparently with stakeholders on quality alerts, escalations, and recovery plans.

Supplier Quality Collaboration

• Work with Supplier Development & Performance (SD&P) and SQE teams to address supplier defects (Root Cause Analysis/8D), enforce Controlled Shipping, and resolve SMRR/DMR items.

• Support supplier qualification and APQP/PPAP deliverables; ensure incoming quality conformance and robust change management.

APQP / NPI / Engineering Change

• Lead plant deliverables for APQP, PFMEA, Control Plan, Measurement System Analysis (MSA), and validation builds.

• Ensure Engineering Change Notices (ECN) affecting plant product are implemented with risk assessment, verification, and updated documentation.

Systems & Data

• Leverage enterprise QMS/issue‑tracking systems to record, analyze, and close issues; maintain data integrity.

• Develop, publish, and review weekly/monthly dashboards for FPY, Customer Escapes, scrap, CoPQ, warranty, and supplier performance.

Governance & Communication

• Run-tired quality meetings; provide clear status, risks, and decisions to plant leadership.

• Prepare concise reports and executive readouts; escalate critical risks promptly with containment and recovery plans.

People Leadership & Culture

• Build and lead a high‑performing team (quality engineers/technicians); set objectives, coach, and develop capabilities.

• Promote Zero Harm and quality mindset across operations; facilitate training (Train‑the‑Trainer) and audit readiness.

What are we looking for?

• Bachelor’s degree in engineering, Quality, or related field.

• 5+ years in manufacturing quality, including leadership of QMS and audits.

• Hands‑on expertise with APQP/PPAP, PFMEA, Control Plans, MSA, SPC, and problem‑solving (8D, A3, DMAIC).

• Proficiency with data analysis and dashboards; ability to interpret capability indices and trend charts.

• Strong communication skills; ability to lead cross‑functional teams and interact with customers and suppliers.

• Experience in electro‑mechanical industry.

• Knowledge of enterprise QMS systems and plant ERP/MES tools.

• Certification(s): ASQ CQE/CQA, Six Sigma Green/Black Belt, Lead Auditor ISO 9001.

• Bilingual skills preferred (English/spanish).

What do we offer?  

• Comprehensive benefits package. 

• Opportunities for professional growth and development. 

• Supportive and inclusive work environment. 

• Commitment to work-life balance and employee well-being. 

• Engagement in meaningful projects that make a difference. 

Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.