Quality Manager

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet.  More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook  I YouTube

Job Description

Quality Manager

Basic Function:

Direct the quality assurance program for the plant.  Supervises the quality control lead and technicians in performance of duties relating to inspection, laboratory testing, statistical process control and auditing (internal and 3rd party).  Implement, maintain and modify as appropriate the plant’s quality management system to improve business operating systems and meet the requirements of customer and best practice audits.  Lead/assist production and warehouse leadership with the corrective action of quality related problems at the plant and/or customer location and start-up of new products/processes.  Assist in troubleshooting technical problems.

Essential Duties and Responsibilities:

• Design, implement and direct the quality assurance program for the plant.
• Establish/maintain quality program, including but not limited to: Plant management responsibility, Document and data control, Control of customer supplied materials and nonconforming product/material, Product identification and traceability, Inspecting/testing procedures and control of related equipment, Corrective and preventive actions, Internal quality audits (housekeeping, GMP, etc.)
• Establish/monitor/maintain statistical process control (SPC) programs.
• Facilitate with department managers internal auditing and 3rd party auditing related to GMP / AIB / HAACP / etc.
• Facilitate complaint program (KMS) including root cause and preventative action related to customer complaints as well as large HFI blocks.  Point of contact for VIN’s managed by operations teams.
• Advise and instruct local managers in utilization of SPC data (quality and routine auditing of product by production personnel).
• Provide consistent ongoing analysis of process capability (CPK) statistics.
• Determine, recommend, and assist in continuous improvement programs to meet plant/division quality objective and advise the plant manager of appropriate action plans. 
• Suggest improvements in procedures and techniques to improve product and customer acceptance.
• Establish/monitor and control hold for inspection (HFI) procedures to ensure nonconforming materials do not enter the production process and are properly identified and segregated.
• Coordinate quality activities with other division/plant personnel seeking mutual agreement on problems involving coordination.
• As needed (specifically when an issue is identified) inspection of incoming purchased materials, work-in-process material, rework materials and finished goods.  Assure the required level of quality through visual inspection, statistical sampling and laboratory testing of materials.  Ascertain the reasons for nonconforming materials.
• Performance of operator and technicians tests – section weights, wall thickness, dimensional characteristics, glue usage and patterns, banding tension, stretch wrap usage and load to force, etc.
• Recommend and stimulate corrective action with plant personnel/staff managers by encouraging an atmosphere of continuous improvement and employee involvement programs. 
• Lead quality initiatives and procedures to ensure best in class practices are maintained at the facility.  Serve as local contact for external audit programs (AIB, HACCP) and assist plant management in implementing corrective actions to such audits.
• Serve as the plant representative for the plant in dealing with customer complaints or quality problems. 
• Travel as required to customer locations to ascertain the nature of problems and their impacts. 
• Design, implement, and coordinate training programs for managers, staff and employees to assure uniform quality standards are defined and expectations communicated.
• Manage quality department supplies and expense budget and ensure spending is cost effective.
• Follow and enforce product safety and packaging safety rules, procedures, and/or guidelines. Ensure our products are safe for intermediate and end users.
• Work with Amcor engineering and commercial teams on new product launches, qualification and design parameters to ensure proper CPK’s.
• Attend and support plant leadership team in quality objectives and performance (DMS / POR / etc.)
• May be assigned other projects and tasks by the Plant Manager as necessary.

Reporting Relationships:

This position reports directly to the Plant Manager.

Experience:

To perform this job successfully, an individual must be able to perform each essential function.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience: Bachelor's degree in a technical discipline preferred.  Five years related experience in a quality assurance leadership role in a manufacturing organization.  Experience in blow molding manufacturing and product safety experience.  Knowledge of SPC, IT systems and problem-solving techniques.  Experience with ISO 9000/QS 9000 quality systems.   

Communication Skills: Strong written and oral communications skills required.  Ability to write effective reports and business correspondence is required.  Incumbent must possess excellent interpersonal and presentation skills and be able to effectively communicate across various levels of the organization.

Technical Skills:  Strong mathematical abilities are required for this position, including probability and statistics inference, fundamentals of geometry, trigonometry, and statistics.  Strong process knowledge in blow molding is preferred.

Reason:  must have the ability to analyze and define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form.

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

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Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans

• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees

• Company-paid holidays starting at 8 days per year and may vary by location

• Wellbeing program & Employee Assistance Program

• Health Savings Account/Flexible Spending Account

• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits

• Paid Parental Leave

• Retirement Savings Plan with company match

• Tuition Reimbursement (dependent upon approval)

• Discretionary annual bonus program (initial eligibility dependent upon hire date)