Quality Engineer

Date Posted:

2026-01-07

Country:

United States of America

Location:

OT541: TFP - Florence, SC 1500 Otis Way, Florence, SC, 29501 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis has an exciting opportunity for a Quality Engineer who will play a critical role in driving product and process excellence across our operations. This position is responsible for investigating field failures, identifying root causes, and implementing solutions to prevent recurrence. The ideal candidate will proactively assess manufacturing and specification processes to identify potential quality gaps, support cross-functional problem-solving initiatives, and lead data-driven analysis to improve product performance and customer satisfaction. 

On a typical day you will:

• Interacts with Field mechanics to understand failures and failure modes to aid in identifying cause(s) of failures and aid in working on solutions to prevent reoccurrence of those failures in the future 

• Assess and evaluates any and all manufacturing processes for gaps that could lead to opportunities for potential defects or escapes to the customer 

• Assess and evaluates any and all upstream specification processes for gaps that could lead to opportunities for potential defects or escapes to the customer 

• Documents investigation results and summarizing technical details 

• Provides detail summaries and presentations to team and reports to management in monthly Quality reviews 

• Provides detail summaries to other functional groups to initiate Problem Solving projects or events when necessary 

• Supports other functional departments when needed during Investigations and or Problem-solving projects or events 

• Analyzes COPQ metrics and AMT issues and data sets 

• Manages COPQ metrics and AMT reports and summaries 

• Analyze data sets (drawing conclusions about product and process performance) and communicate recommendations to leaders with the aid of data visualizations 

• Accomplishes quality and organization mission by completing related results as needed 

What You Will Need to be Successful:

• Understanding the data and data systems along with the manufacturing processes 

• Logically identifying and reasoning individually and within teams when necessary to participate in detail problem solving events and provide solutions when necessary 

• Capable of reacting quickly at high frequencies and monitoring yourself and your work 

• Logically identifying issues and supporting teams with technical expertise to aid in obtain solutions and mistake proofs using but not limited to RRCA 

• Read and understand information within spreadsheets and other various documents electronically. Excel and Minitab are preferred

• Ability to decipher data to identify potential or active issues and possible trends when they exist 

• Ability to assess and identify issues within process/product when they exist 

• Ability to work well under pressure & work well with others 

• Bachelor's degree in quality, engineering, or a related field is preferred

• Certification in Lean or Six Sigma is advantageous

• A basic understanding of elevator systems is also beneficial

   

Additional Comments:
 

• Given the nature of the position, applicants must have authorization to work in the U.S. now and in the future without sponsorship.  

What we offer:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage. 

• Enjoy three weeks of paid vacation, along with paid company holidays 

• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being. 

• Life insurance and disability coverage to protect you and your family. 

•  Voluntary benefits, including options for legal, pet, home, and auto insurance. 

• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families. 

• Pursue your educational goals with our tuition reimbursement program. 

• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation. 

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

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