Quality Compliance - Sr Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
The Senior Manager, Health Care Quality Management for OhioRISE is responsible for leading and overseeing quality-related projects within the OhioRISE program, ensuring alignment with Medicaid managed care requirements and the unique needs of Ohio’s youth with complex behavioral health needs. This position drives compliance with state and federal regulations, supports continuous improvement of program processes, and fosters collaboration across agencies and providers serving OhioRISE members.

·       Lead OhioRISE policy governance and lifecycle management as a primary driver of quality and compliance, ensuring policies are current, operationalized, and aligned with NCQA standards, Ohio Department of Medicaid requirements, and Aetna Medicaid expectations. This includes ownership and oversight of the Aetna policy portal and ODM policy portal, ensuring accuracy, accessibility, and timely updates.

·       Serve as the program lead for ongoing NCQA excellence, managing and advancing OhioRISE’s NCQA certification and readiness activities. Ensure that quality initiatives, committee work, documentation, and operational practices consistently demonstrate adherence to NCQA standards and continuous improvement expectations.

·       Align with teams on planning, implementation, and evaluation of OhioRISE quality improvement initiatives, ensuring each initiative is explicitly tied to policy requirements, NCQA standards, and ODM regulatory expectations.

·       Direct and oversee OhioRISE quality committees, including Quality Management, Utilization Management, Provider Advisory Committee, Quality Management Oversight Committee, Quality of Care Council, and related workgroups, ensuring committee structures, agendas, and outputs reinforce policy adherence and NCQA priorities.

·       Partner with committee members and stakeholders to identify policy gaps, NCQA risks, and quality improvement opportunities, driving action items to completion and ensuring measurable progress toward regulatory and accreditation goals.

·       Identify quality, policy, and accreditation risks, develop mitigation strategies, and proactively address barriers to compliance and performance, with a sustained focus on continuous improvement and member impact.

Required Qualifications

• 7+ years of relevant work experience
• At least 5 years of experience in quality assurance, project management, or Medicaid managed care; experience with behavioral health programs preferred.
• Direct experience with NCQA-accredited programs is highly preferred.
• Demonstrated ability to manage multiple, complex projects impacting Medicaid or behavioral health populations, with measurable improvements in quality outcomes.
• In-depth understanding of Medicaid rules and regulations, especially those relevant to OhioRISE, behavioral health, and youth-serving systems.
• Excellent leadership, stakeholder communication, and engagement skills, especially in multidisciplinary and cross-agency environments.
• Proficiency with project management and quality improvement tools and software.

Preferred Qualifications

• Understanding of Ohio’s system of care.
• Familiarity with OhioRISE.
• Familiarity with intensive behavioral health services.

Education

• Bachelor’s degree in a related field such as Public Health, Social Work, Health Administration, Quality Management, or Behavioral Health;
• Master’s degree preferred.

Pay Range

The typical pay range for this role is:

$75,400.00 - $165,954.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 05/08/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.