Job Description
To champion the delivery of high-quality outcomes by ensuring consistent compliance with established quality standards across diverse business segments. Drive the adoption of quality methodologies and lead continuous improvement initiatives that enhance operational excellence, strengthen compliance, and improve customer satisfaction.
- Facilitate quality delivery across the various teams.
- Monitor quality adherence and compliance to quality standards.
- Ensure implementation of identified quality methodologies and improvement initiatives.
- Deploy the quality management tools.
- Provide support and act as a feedback channel for quality issues.
- Communicate quality initiatives.
- Provide ongoing intelligence on customers and competitors using internal and external data sources i.e. monitor surveys etc.
- Offer input into market analysis and segmentation.
- Assist in aligning processes in the business and to ensure that this is in line with customers' expectations.
- Identify possible risks in the area and come up with suitable action plans to ensure there are no loopholes in the process.
- Please note that this is a contract and not a permanent vacancy
- Preference given if you have AQUA or BYC (Byron Yeats Consulting) system experience
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
08/03/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.