Quality Assurance Technician

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Scope of Position

The Quality Assurance Technician provides technical quality support to manufacturing operations to ensure compliance with established quality standards and production requirements.  The Quality Assurance Technician will be the primary contributor to daily quality assurance activities and will provide support for quality improvement projects including root cause analysis, development of inspection plans and work instructions, selecting sampling plan applications, performing audits, analyzing quality data, and applying fundamental continual improvement activities. 

This position reports to Quality Manager, Josam. This role is based out of Michigan City, IN at the Josam facility.

Primary Job Duties and Responsibilities

• Conduct routine quality inspections throughout the production or manufacturing process including incoming materials, in-process and final inspections
• Make decisions using detailed Acceptance Criteria and Product Specifications regarding quality of materials
• Perform quality audits throughout the manufacturing process
• Set up and perform tests on materials, parts, or products to measure performance, life, or material characteristics
• Develop and maintain inspection plans, control plans, and work instructions
• Maintain documentation of all inspections and tests
• Assist with problem resolution throughout Josam manufacturing processes
• Suggest improvements to Josam processes and inspection methods
• Support quality improvement efforts by participating in Corrective Action projects
• Support Quality Department on the revision and preparation of internal and external Product Part Approval Process (PPAP) and First Article Inspection (FAI)
• Support continuous improvement and new product/process development projects
• Support the Returned Material Authorization Process as required

Required Qualifications

• High school diploma or equivalent.
• 3+ years of quality experience
• Ability to read and interpret technical drawings
• Understanding of inspection techniques and ability to use a variety of precision measuring tools, including micrometers, calipers, height gages, etc.
• Computer proficiency with Microsoft Office (Word, Excel, Outlook, Explorer).
• Excellent interpersonal skills and written communication skills are required.
• Excellent organizational and time management skills are required.
• Must be detail oriented and a self-starter, able to work with minimal supervision.

Preferred Qualifications

• A.S. Degree – Manufacturing, Engineering, or technical discipline
• ASQ Certifications (CQA, CQI, CQT)
• Manufacturing or machine shop experience

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions

While performing the job duties, you will be working on-site at a manufacturing facility and will perform the majority of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work both on the production floor and in the office at the Josam location (Monday – Friday). Your scheduled work hours will be communicated to you by your manager.

Physical Requirements: Specific physical abilities required for this position include, but are not limited to:

• Ability to stand for long periods of time.
• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 50 pounds.
• Ability to physically move around manufacturing floor.
• Ability to read documents and communicate clearly with management and coworkers.
• Ability to wear personal protective equipment, which may include, but is not limited to, safety shoes, hearing protection, and safety glasses.

Pay Range

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

#LIOnsite

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.