Quality Assurance Team Manager- Casualty
This management position serves as an instrumental component of the day-to-day activities within the Quality Assurance unit. This leadership role is critical to ensuring the accuracy, consistency, and timeliness of Casualty audit processes, while fostering a culture of continuous improvement and operational excellence.
The ideal candidate will bring deep technical expertise from multiple Casualty functions, strong leadership capabilities, and a strategic mindset to drive performance and uphold quality standards across the unit.
Key Responsibilities
- Audit Oversight & Quality Control
- Review and validate audit findings to ensure accuracy, consistency, and timely completion.
- Conduct monthly re-audits to assess auditor performance and identify coaching opportunities.
- Monitor audit trends and collaborate with cross-functional teams to address systemic issues.
- Team Leadership & Development
- Provide ongoing coaching, performance feedback, and annual evaluations to team members.
- Lead recruitment, onboarding, and professional development initiatives to build a high-performing team.
- Identify training needs and implement development plans to support succession planning.
- Strategic Communication & Collaboration
- Facilitate calibration meetings, auditor roundtables, and management briefings to align on goals, expectations, and process changes.
- Communicate organizational vision, objectives, and performance metrics to the team.
- Present audit results, trends, and improvement opportunities to senior leadership through formal reports and presentations.
- Operational Excellence
- Ensure adherence to claims handling guidelines, regulatory requirements, and internal quality standards.
- Drive continuous improvement initiatives and contribute to the evolution of audit methodologies.
- Perform additional duties as assigned to support departmental and organizational goals.
Qualifications:
- Bachelor’s degree or a combination of education and experience Preferred.
- Minimum 7 years of claims handling experience in multiple disciplines, including Casualty required (multiple casualty disciplines preferred).
- Advanced knowledge of insurance policies and Department of Insurance regulations, and Claims guidelines, across ACE markets preferred.
- Strong proficiency Microsoft Office Suite.
- Exceptional organizational, analytical, and communication skills.
- Demonstrated ability to coach, mentor, and develop talent across varying experience levels.
- Strong leadership skills with the ability to guide teams through change and drive performance.
The starting pay range for this position is:
$90,400.00 - $120,300.00
Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
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Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).