Quality Assurance - Supervisor

The Quality Assurance - Supervisor is effectively responsible for delivering business indicators (e.g, Customer Experience, Quality, Efficiencies, etc). This role is responsible for all day-to-day efforts to ensure compliance on the quality workload, achieving sampling and targets set up by the business and delivering exceptional results, play a collaborative role in growing and implementing standards and processes, employ prudence and tact in interacting with others.

What you’ll do

• Manage and monitor ongoing team performance through adherence to Equifax requirements and policies, document and organize team productivity against established standards. Complete regular management reports, as required.

• Maintain one-on-one and coaching meeting routines with direct reports, appropriate use of disciplinary procedures as required,  analyze team production to monitor efficiency/productivity and to identify proactive opportunities for improvement/development.

• Motivate, encourage, support and inspire the team to surpass their potential, create a sense of ownership within the employees and model company policies and values by ensuring compliance with company’s procedures and policies.

• Contribute and resolve complex tasks, requests, escalations and issues accurately in a timely manner to offer optimal solutions. Respond accurately and timely to the on demand request from the Business Owner or Stakeholders. 

• Partner with key resources in the Business Units, Center of Excellence and Shared Services Center to identify potential process improvement initiatives.

• Achieve the responsibilities set up by Compass methodology. 

• Offer viable solutions and strategies to achieve business indicators, by data analysis, decision making and innovations/transformation skills.  

What experience you need 

• Bilingual English B2+ level, Spoken and written is a must

• Completion of at least 80% of a Bachelor's degree in Industrial Engineering or a Technical Degree in Quality, or a related field.

• Prior professional experience working with U.S. financial regulations (e.g., in a banking, compliance, or financial services environment).

• Previous experience as an Auditor or in a related quality assurance, compliance, or control function.

• At least +1 year of experience as a Supervisor or in a leadership role overseeing a team or process.

What could set you apart

• Previous background or experience in Artificial Intelligence (AI) technology or related technological domains.

Primary Location:

CRI-Heredia

Function:

Function - Fulfillment / Operations

Schedule:

Full time