Quality Assurance Specialist (Quality Assurance Manager)

Quality Assurance Specialist (Quality Assurance Manager)

Department: Department of Justice

Location(s): Phoenix, Arizona

Salary Range: $66717 - $101558 Per Year

Job Summary: Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities.

Major Duties:

• What are the Major Duties of this Position? This position is located in UNICOR at a Bureau of Prisons (BOP) federal correctional facility. The Quality Assurance Manager is considered a quality assurance expert in the industrial operations at this location and is part of the corporate quality assurance complement. The incumbent is responsible to develop, implement and maintain a formal quality assessment program in compliance with the quality assurance program statement and leads the continuous evaluation and investigation of quality trends, deficiencies and customer related problems and is responsible to develop and implement acceptable alternatives. Selects and trains inmates to carry out specific elements of the quality assurance program. Prepares and presents orientation programs, instructional materials, and briefings relative to quality assurance for internal use and external use by other government agencies. The QA Manager leads the continuous evaluation and investigation of quality trends, deficiencies and customer related problems and is responsible to develop and implement acceptable alternatives. The incumbent conducts complex technical studies of production processes, materials and equipment to determine causes of losses and quality deficiencies. Prepares reports recommending action to prevent or eliminate the causes. Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

Qualifications: To be considered for the position, you must meet the following qualification requirements. Basic Requirements: Education: Undergraduate and Graduate Education: Major study -- quality assurance, statistics, mathematics, production management, industrial management, computer science, engineering, engineering technology, physical sciences, textiles, or other fields related to the position. OR Experience: Specialized Experience (for positions above GS-5): Experience that demonstrated a practical knowledge in monitoring, controlling, or maintaining the quality of products or services in quality assurance, procurement, inspection, production, or related areas. Examples include: Reviewing production activities and capabilities in light of contract quality requirements. Reviewing written quality or inspection procedures for adequacy, and evaluating the implementation and effectiveness of quality/inspection systems, including sampling plans. Analyzing quality data to detect unsatisfactory trends or weaknesses in the quality/inspection system. Verifying by test or inspection, using sampling inspection or intensive product inspection techniques, that products comply with requirements prior to acceptance. Identifying inadequacies and requesting corrective action. Computing data, summarizing results, and preparing reports or charts depicting pertinent relationships using statistical methods. Investigating customer complaints and deficiency reports, and providing identification of causes to appropriate authorities. Reading, interpreting, and applying technical data such as blueprints, engineering drawings, product specifications, or technical manuals. Reviewing and evaluating supply systems operations and procedures through periodic audits and surveillance inspections. In addition to meeting the Basic Requirements above, applicants must have: Education GL-09: Master's or equivalent graduate degree, OR 2 full years of progressively higher level graduate education leading to such a degree, OR LL.B or J.D., if related. GS-11: Ph.D. or equivalent doctoral degree, OR 3 full years of progressively higher level graduate education leading to such a degree, OR LL.M., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the position. OR Experience GL-09 and GS-11: You must have at least one year Of specialized experience equivalent in difficulty and complexity to the next lower grade level. To be creditable, this experience must have equipped the applicant with the particular qualifications to perform successfully the duties of the position, and must typically be in or related to the position to be filled. Some examples of this qualifying experience are: GL-09: Experience conducting spot checks, follow-ups and audits of the work to ensure quality compliance with regulations and standards. Experience providing quality assurance data or suggestions that are utilized to improve a quality assurance program. Experience working in a product manufacturing process and performing tasks related to production. GS-11: Experience demonstrating a thorough working knowledge in all phases of the operation including: planning, procurement, contracting, production, engineering, inspection, testing, product design, shipping and customer relations. Experience demonstrating technical and practical knowledge for the interpretation and utilization of engineering drawings, process flow charts, blueprints, contracts, specifications, standards, data collection and evaluation, and corrective action techniques. Experience demonstrating comprehensive knowledge of quality assurance concepts, principles and practices as applied in private industry (ISO900X). OR Combination of Education and Experience: Have a combination of education and experience. This experience must have equipped you with the qualifications to perform the major duties of this position as described above. Credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as number of hours worked per week) spent in the activities. **Your eligibility for consideration will be based on your responses to the questions in the application.**

How to Apply: You must apply through the online application system at www.USAJOBS.gov. Follow the prompts to register, answer a few questions and submit all required documents. Limit your resume to 2 pages. If the only resume(s) received is/are longer than two pages, your application is ineligible for further consideration. Submission of a resume alone is not a complete application. This position may require the completion of additional forms and/or supplemental materials as described under the Required Documents section. Please carefully review the complete job announcement and the "How to Apply" instructions. Failure to provide the required information and/or materials will result in your application not being considered for employment. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. USAJOBS Help Center - How to add a resume to your profile Required supporting documentation must be electronically uploaded or transferred from USAJOBS (uploaded). All required supporting documentation MUST be received by the Consolidated Staffing Unit by 11:59 p.m., Eastern Standard Time, on the closing date of the vacancy announcement. You MUST include the vacancy announcement number on your supporting documentation. Supporting documentation for announcements with an application limitation MUST be uploaded the same day you apply, as these positions may close earlier than stated in the announcement. Paper applications: If applying online is impossible, please contact the Consolidated Staffing Unit at the telephone number listed below, prior to the closing date of the announcement for the alternate application procedure. If applicable see Notice for Preference Eligible Veterans Applicants. Contact for Assistance in Applying On-Line: DOJ, Federal Bureau of Prisons Consolidated Staffing Unit 346 Marine Forces Drive Grand Prairie, TX 75051 E-Mail: BOP-HRM-HRSC-ConsolidatedStaffingUnit-S@bop.gov Phone: 972-352-4200

Application Deadline: 2026-02-05