Quality Assurance Manager

Partner with us in making a positive change!

Join a team where your work truly matters. We're proud to have been certified as a Great Place to Work for 8 years by our own employees. We invite you to partner with us in our mission to improve mental healthcare.

Job Title:

Quality Assurance Manager

Division/Program:

Fresno Allocation Department

Starting Compensation:

68000 - 86000 USD Per Year

Working Location:

Fresno, CA

Working Hours/Shift:

Monday–Friday, 8:00 AM–4:00 PM. Hybrid position with in‑office work as needed; frequency varies based on program needs and operational circumstances.

Why Join Our Team? 

• Competitive Compensation: Offering a salary that matches your skills and experience.

• Generous Time Off: Enjoy ample vacation and holiday pay.

• Comprehensive Benefits Package:

• • Employer-paid medical, dental, and vision coverage.

  • Additional voluntary benefits to support your lifestyle.

• Professional Growth Opportunities:

• • On-the-job training with access to paid CEU opportunities.

  • Career development programs designed to help you grow.

  • Supervision for BBS hours for AMFT, ACSW, and APCC professionals (where applicable).

Employee Recognition & Rewards: A culture that celebrates and rewards your hard work and dedication

What you bring:

• Bachelor's degree in child counseling, development or psychology, social services or vocational counseling or related social science field plus at least four (4) years of experience in a mental health field.

• BBS licensure as LMFT or LCSW preferred

• Valid California Driver's License.

• Meets Agency driver eligibility criteria

How you will make a difference

• Overall responsibility for the oversight and leadership of the Central Star Total Quality Management Program under supervision and guidance of the Regional Director of Quality Assurance (RDQA). Leads and maintains all systems related to TQM for Central Star including all Continuous Quality Improvement (CQI) efforts, coordination with SBHG Executives, Program Managers, and staff.
• Coordinates the audit system, including monitoring of the audit system to assure that all monthly audits are occurring on time and being conducted correctly. Assists with assuring that all corrections are being followed through. Consults with Regional Director of Quality Assurance (RDQA) with questions regarding clinical quality of documentation. Assists with keeping audit tools up to date and working with internal programs to ensure fidelity to the audit system.
• Ensures maintenance of all outcome measures, including data collection, consolidation, and reporting.
• Participates as a member of the Central Star Management Team.  Attends management meetings.
• Hires, trains, and provides direct supervision (support, training, and performance evaluation) for the QA Coordinator and Administrative Program Coordinator

Division/Program Overview:

• Fresno Allocations Department

Learn more about SBHG at: https://www.starsinc.com/stars-inc/

For Additional Information:

CencalJobs@Starsinc.com

In accordance with California law, the grade for this position is 70,304.00 - 105,549.28. Placement within the grade is determined based on experience, internal equity, and other factors permitted by law.