Quality Assurance Manager – Continuous Improvement (Hybrid - Manchester, CT OR Taftville, CT)

The Quality Assurance Manager – Continuous Improvement drives quality excellence and operational efficiency across Bob’s quality organization. This role blends quality leadership with continuous improvement expertise to enhance product quality, streamline processes, and strengthen supplier and operational performance across the supply chain. The role partners cross-functionally and leverages data, analytics, and technology to support a culture of continuous improvement.

Based out of Bob’s Home Office or Distribution Center in Taftville. This role may require occasional domestic and international travel to supplier sites, manufacturing facilities, trade shows, and distribution centers.

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value the skills, experiences, and perspectives that help drive results. Success in this role is rooted in quality leadership, analytical thinking, continuous improvement of expertise, and the ability to collaborate across teams and with suppliers to elevate product and process standards.

Key Skills for Success

Core Competencies & Expertise

• Quality Assurance leadership and quality management systems
• Continuous improvement methodologies (Lean, Six Sigma, Kaizen)
• Process optimization and defect reduction
• Root cause analysis and corrective/preventive action (CAPA)
• Supplier quality management and vendor collaboration
• Quality audits and compliance oversight
• Data analysis, KPI development, and performance reporting
• Cross-functional partnership and stakeholder engagement

Preferred Competencies & Skills

• Change leadership and influence without authority
• Strong written and verbal communication skills
• Technology and systems implementation to support QA processes
• Ability to lead workshops, kaizen events, and quality reviews
• Strategic mindset with hands-on execution capability

Key Responsibilities

Quality Leadership & Execution

• Develop and maintain quality standards, policies, and procedures to meet internal and regulatory requirements
• Oversee inspection and testing processes for raw materials, components, and finished goods
• Partner with product development, sourcing, and vendors to ensure quality standards are met

Continuous Improvement

• Lead Lean, Six Sigma, and Kaizen initiatives to reduce defects and improve efficiency
• Analyze quality data, establish KPIs, and implement corrective actions
• Facilitate cross-functional workshops to eliminate waste and optimize workflows

Compliance, Auditing & Risk Management

• Conduct internal and external quality audits
• Investigate customer complaints and quality issues, identifying root causes and preventive solutions

Supplier & Cross-Functional Collaboration

• Partner with sourcing, logistics, compliance, merchandising, and suppliers to align quality objectives
• Lead Quarterly Quality Reviews with vendors and provide performance feedback

Reporting, Analytics & Technology

• Prepare and present quality performance reports, improvement initiatives, and cost-savings outcomes
• Identify and implement QA technology solutions to improve efficiency and data accuracy
• Partner with IT and product teams to support automated testing, monitoring, and analytics tools

Minimum Qualifications

• Bachelor’s degree in quality assurance, Engineering, or related field
• 5+ years of experience in Quality Assurance, including 2+ years in a leadership or managerial role
• Demonstrated experience leading continuous improvement initiatives
• Working knowledge of regulatory standards and quality systems (e.g., ISO 9001)

Six Sigma certification preferred

Physical Demands

• Ability to sit, stand, walk, bend, reach, and move throughout office, store, and distribution center environments
• Ability to handle and move items up to 50 lbs. (up to 100 lbs. with or without reasonable accommodation)

Expected Hours of Work

• 40–50 hours per week (salaried)

Who We Are

At Bob’s Discount Furniture, we have fun, love what we do, and are growing fast. With over 200 stores nationwide, we are committed to skills-based hiring, inclusive teams, and creating opportunities for growth and development.

How We Will Support Your Success

• Competitive medical, dental, and vision insurance
• Generous PTO, including holidays and your birthday
• 401(k) with company match
• Tuition reimbursement and professional development opportunities
• Employee discount starting Day 1

Diversity is a Core Value at Bob’s

Bob’s Discount Furniture is proud to be an Equal Opportunity Employer and is committed to creating an inclusive environment where all team members feel valued and supported.

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

$95,000 - $120,000

 

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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