Quality Assurance Analyst

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

 

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

We are looking for a passionate Quality Assurance Analyst to join our dynamic Inside Operations team.

In this position you will play a critical role in ensuring exceptional service delivery and customer satisfaction. Your primary responsibility will be to assess, analyze, and enhance the quality of customer interactions and back-office operations through comprehensive evaluation processes.

Where you come in:

• Quality Assurance & Control. You will manage quality assurance and control procedures; Conduct audits to ensure compliance with procedures; Monitor processes to identify deviations
• Documentation & Reporting. You will maintain records of quality issues and resolutions; Prepare reports on quality metrics and performance; Assure that department’s documentation complies with company standards and Good Documentation Practices
• Root Cause Analysis & Problem Solving. You will investigate quality failures and complaints; Perform root cause analysis and recommend corrective actions
• Training & Support. You will train staff in quality procedures and best practices; Partner with Inside operations teams to promote a culture of continuous improvement and quality awareness
• Data Analysis. You will analyze quality data to identify trends and areas for improvement; Use statistical tools to monitor process performance; Present outcomes to stakeholders in clear, actionable formats

What makes you successful:

• Fluency in English, both written and oral communication is a must. 
• Experience with Quality Management System, Problem Solving and Good Documentation Practice
• Strong analytical skills with the ability to understand business requirements, analyze data with attention to detail, identify trends and patterns, and translate findings into actionable insights
• Proven capability to handle challenging situations with a positive attitude
• Your organizational skills are exceptional, including the ability to manage multiple projects simultaneously
• You are willing to work independently and as part of a team in a fast-paced environment

What you’ll get: 

• A comprehensive onboarding and training on the job.
• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
• Opportunity to work from other countries for up to 30 days per year.
• Health Insurance including reduced premiums available for dependents.
• Life and Accident insurance coverage.
• 3rd Pillar Private Pension plan.
• Health and Wellness programs, including access to online coaching and therapy sessions 
• Fertility, Family forming, Menopause and Men’s health support services.
• Regular team-building events that foster collaboration and connection.
• Best-in-class training and career development programs.
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
• Access to a fitness tracking app with rewards for staying active.
• Free parking space at the city center office location. 
• Language premium allowance (this one is used only for positions where language premium is applied)

Experience and Education Requirements:

• Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.

Travel Required:

• 0-5%

Flex Workplace: 

• Your primary location will be your assigned Dexcom site, but you may work part of the week from a home office. You must live within commuting distance of your assigned Dexcom site (typically within an hour’s commute).

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Monthly base salary for this position is from €2,677.50 to €3,307.50 gross. Final offer will depend on your qualifications, competencies, and professional experience.