QFP Payment Support Assistant Team Manager

Summary

Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation.

Quilter oversees £126.3 billion in customer investments (as of August 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.

Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.

High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands.

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues.

Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!

About the Role

Level: 3

Location: Southampton

Department: Operations - Adviser Payments

Contracts: Secondment/Fixed Term Contract

Contract duration: 9 Months

Working hours per week: 35 or 40 hours, Monday until Friday

This is an exciting opportunity to join a team of highly skilled individuals handling Adviser Payment processing. The team is unique regarding dealing with the processing of Adviser payments across different payment systems. 
You should consider applying for this role if you have a passion for people development, working with statistics and customer service.

Our Assistant Team Manager’s act as deputies to our Team Managers and cover their responsibilities where required whilst also ensuring that Adviser payments are processed within agreed timescales and meet the same expectations of quality.

You will drive service and process improvements whilst also being able to ensure risk awareness and can make the relevant decisions related to this.

You will have experience of using operational management tools.

You will carry out staff training organization and deliver the feedback.

You will undertake 121’s with team members that will be your directly reporting into you to aid ATM development and to increase exposure to line management duties in line with team succession plans.

You will support the Team Manager in active engagement and motivation of staff.

You will deliver best practice and have knowledge of internal/external business issues so that you can make recommendations on process, service, and operational improvements.

You will ensure key risks are identified, RCA is carried out and included in the risk framework and plan for the mitigation of these risks.

You will be liaising with internal business partners, such as Risk or Finance, to ensure that your team’s work is compliant with policies and requirements.

About You

Our ideal candidate will have experience of managing people in relation to processes and allocation of work within our Operational areas or have proven experience within wealth management business.

You will be able to drive continuous improvement activities with a team whilst also being able to demonstrate the ability to coach others whilst also having strong communication and interpersonal skills.

You will have a good working knowledge of MS Office products especially Excel.

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