This position is responsible for performing quality control check for both core & high end watches & fine jewelry products to ensure our products are compliant as in best condition without defects and to take care of product & customer repair claims as well.
Key Responsibilities:
Quality Control
- Local Country Core & High End Watch & Jewelry Quality standard & result (Import/Export/Routing/Repair Claims)
- Arbitrating the quality issues within its country (or via regional/global office)
- Boutique support/training for Quality related issue
- Prepare Quality report & analysis
- Communication (e.g.Quality alerts, announcements to stakeholders)
After Sales Service
- Coordinate the process & communication for both Core & High End Jewelry repairs whether repaired by either local or global (In House & External workshop).
- Boutique support/training for Aftersales related issue
- Spare part management & inventory control measures
Processes & Systems
- POS/CASS/AX/WMS (or any upcoming new systems) related procedures, processes & data
Person Specifications:
Academic / Professional Qualifications
- College or University graduate
- GIA Graduate Gemologist Diploma (研究寶石學家文憑 (G.G.) is a must.
Work Experience
- 3 years or above working experiences in related area.
- Experiences in statistical quality control will be a plus.
Required Competencies
- Good English writing and speaking
- Good at MS Office.
- Good communication and interpersonal skills
- Attentive to details
- Fast learner, team player & continuous learning spirit
- Agile mindset and open minded