The Public Safety Officer at BMC South plays a critical role in promoting a safe, welcoming, and therapeutic environment for patients, visitors, and staff. Officers provide high-visibility uniformed patrols, respond to calls for service, and support clinical operations across all inpatient, outpatient, administrative, parking, and public areas of the BMC South campus. Officers are expected to deliver exceptional customer service while preventing, responding to, and mitigating safety and security risks.
As part of the BMC Department of Public Safety, Officers support a wide range of services—including emergency response, behavioral health support, access control, parking and transportation functions, and dispatch operations. Officers are responsible for ensuring consistent adherence to departmental policies, maintaining operational readiness, and upholding the Medical Center’s mission and core values in every interaction.
Schedule: 40 Hours, with two consecutive days off every week.
Position Summary:
The Public Safety Officer at BMC South plays a vital role in maintaining a safe, secure, and welcoming environment for patients, visitors, and staff. Working both independently and as part of a team, the Officer provides high-visibility patrols, responds to emergencies and behavioral health incidents, supports clinical operations, manages access control, and delivers exceptional customer service across the campus. The Officer is responsible for identifying and mitigating safety risks, conducting preliminary investigations, documenting incidents, and assisting with hospital operations in alignment with departmental policies. This position is essential to ensuring a consistent and professional safety presence that supports the mission, values, and therapeutic environment of BMC South.
Responsibilities:
- Conduct high-visibility patrols of all BMC South buildings and grounds; identify hazards, enforce policies, and ensure a safe environment.
- Respond immediately to emergencies, behavioral health incidents, and all calls for service, using appropriate de-escalation and intervention techniques.
- Complete clear, objective, and timely incident reports; document actions taken and communicate effectively with supervisors and clinical partners.
- Manage access control and visitor policies, verify identification, and restrict unauthorized individuals in accordance with hospital procedures.
- Investigate suspicious activity, safety concerns, and potential criminal incidents; protect evidence and gather initial witness and subject information.
- When assigned, operate the Public Safety Desk/Control Center, monitor security systems, coordinate responses, and maintain chain of custody for property and equipment.
Requirements:
- Ability to pass all pre-employment screenings, including the prescribed medical/physical exam.
- Demonstrated professionalism, integrity, and interpersonal skills, with the ability to show compassion, empathy, and respect to all individuals.
- Strong communication skills, including the ability to read, write, and speak effectively in English, and communicate clearly during stressful or dynamic situations.
- Ability to make sound decisions and remain composed when interacting with escalated, distressed, or behaviorally challenged individuals, while working independently or as part of a team.
- Valid Massachusetts driver’s license and ability to obtain/maintain a Massachusetts Firearms Identification Card (FID) or License to Carry (LTC).
- Required education and certifications: High school diploma (required); Associate’s Degree in Criminal Justice or related field preferred.
Compensation Range:
$0.00- $0.00
This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.
NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.
Equal Opportunity Employer/Disabled/Veterans
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