Public Safety Dispatcher

Provides highly service-oriented dispatch services, responsible for maintaining effective and efficient communications among the Public Safety dispatch center, officers in the field, outside emergency services agencies, the campus community and the public.

Washington and Lee University actively promotes a dynamic and welcoming environment that allows students and employees of multiple backgrounds and perspectives to learn, work, and thrive together. Successful candidates will contribute to that environment and exhibit potential for excellence in their areas of expertise.

Essential Functions:

• Receives and takes action on all emergency and non-emergency calls made to Public Safety.

• Dispatches Public Safety staff as necessary and appropriate, and maintains communication to ensure that all pertinent information is received.

• Maintains appropriate logs and records within the dispatch function of the department.

• Receives and transfers calls on the University switchboard system. Monitors alarm systems, cctv camera systems and other security related technologies in the Public Safety dispatch center.

• Acts as a knowledgeable resource to students, staff and visitors to campus. Provides general information such as directions as well as more up to date information about campus events.

• Other duties as assigned.

Work Schedule: Ability to work all shifts including weekends, holidays, and mandatory overtime.

Minimum Qualifications:

• High school diploma or equivalent required.

• Prior dispatch center experience is preferred.

• Must have a working knowledge of computer programs such as email, word processing and basic spreadsheets.

• Prior experience with security-related technologies preferred (i.e. CAD/RMS systems, cctv camera systems, access control systems, etc.)

• The successful candidate must possess a high degree of reliability, ability to maintain high degree of confidentiality, and ability to work independently as well as part of a team.

• The dispatcher should relate well to students, faculty, staff, and a the broader campus community.

• A valid Virginia driver’s license and a good driving history are required.

• Must be able to pass an extensive background check.

Application Instructions: Review of applications will begin immediately and continue until the position is filled. Resume and cover letter are required. Upload both required documents to the Resume/CV upload section of the application. You will be asked to provide names and contact information for three professional references.

Campus Safety and Welfare Responsibilities:

• This position is designated as a Campus Security Authority (CSA) in accordance with the Clery Act. This position is required to report Clery qualifying crimes to the Department of Public Safety and complete annual training about your reporting responsibilities under the law.

Position Type:

Non-Exempt, Full Time, Benefit Eligible$19.19 - Pay Commensurate with Experience