Public Safety Assistant Manager

DEPARTMENT:     Operations

JOB TITLE:            Public Safety Assistant Manager

REPORTS TO:        Public Safety Manager

SUPERVISES:         Full

FLSA:                      Salaried/Exempt

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POSITION SUMMARY

The Public Safety Assistant Manager will provide departmental support, including physical, personnel, technical, and information along with administration.  This position is responsible for leading and managing all aspects of safety, security and Ambassador Guest services initiatives.  This position fosters positive relations with the public, clients, visitors, and all operational departments in providing assistance and resolution for client related situations.  The Public Safety Assistant Manager will report to the Public Safety Manager. 

The Hampton Roads Convention Center is a fast-paced environment requiring regular multi-tasking and overlapping deadlines.  The working schedule will vary and will include extended and/or irregular hours including nights, weekends and holidays as needed.  The Public Safety Assistant Manager must have the ability to walk extended distances and climb stairs.

MAJOR RESPONSIBILITIES

• Provide overall leadership for all services and activities involved in facility and event security, facility admissions, and emergency preparedness, using independent judgment and personal initiative
• Plan, develop and implement programs to ensure the security of facility staff, property, and attendees, including ASM Security Emergency Management Program (SEMP). This includes the Emergency Response, Communications and Venue Policy
• Develop and implement access control systems for improved building security
• Create flexible solutions to ensure smooth people flow throughout the Hampton Roads Convention Center campus
• Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; identify opportunities for improvements and review with management; and implement improvements
• Direct, train, motivate and evaluate staff; provide and/or coordinate staff training; work with employees to correct deficiencies; implement disciplinary and termination procedures
• Plan, direct, coordinate, and review the work plan for the Public Safety Department and all other assigned programs and functions; meet with staff on a regular basis to identify and resolve challenges; assign work activities, projects, and programs; monitor workflow; review and evaluate work products, methods, and procedures
• Monitor and maintain the facility's computerized life safety/security systems, including surveillance, keying systems and access control systems
• Establish and maintain effective working relationships with local, State and Federal law enforcement and life safety agencies

• Communicate priorities to staff through daily and weekly meetings

• Conduct a variety of industry operational studies; recommend modifications to security and safety programs, policies, and procedures as appropriate while efficiently using equipment/manpower

• Communicate clearly and concisely, both orally and in writing
• Develop staffing plans for events, interfacing with the prime stakeholders and maintain industry standards and practices
• On-call 24/7, as needed, based on convention activities

• Lead weekly event related briefings with internal stakeholders and public safety officials
• Assist the Event Management team in the development of event-specific security staffing and attendee movement plans
• Direct and approve the procurement of security related goods and services
• Manage and participate in the development and administration of the Security Department's annual budget; forecast future needs, training, equipment, materials, and supplies; and monitor expenditures
• Provide leadership to staff in emergency response situations
• Monitor and maintain the facility's computerized life safety/security systems, including surveillance and access control systems
• Establish and maintain effective working relationships with local, State and Federal law enforcement and life safety agencies

• On-call 24/7, as needed, based on convention activities
• Perform other duties as assigned by the , Public Safety Manager, Director of Operations or General Manager.

KNOWLEDGE, SKILLS & ABILITIES:

• Must be able to maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered during employment.

• Excellent verbal and written communication skills, as well as skills in personnel management and interpersonal relations.
• Ability to coordinate and schedule staff.
• Operate a portable radio and standard office equipment
• Ability to prioritize tasks and lead a diverse workforce.
• Solid knowledge of the problems, issues, philosophies, principles, tactics and procedures related to crowd management and public assembly facility security and safety services.
• Extensive knowledge of local, state and federal laws and regulations, court decisions and ordinances that affect security operations.
• Superior customer service and problem-solving skills.
• Ability to use various computer software programs.
• Remain flexible and adjust to situations as they occur.
• Ability to handle/resolve tense situations and control "unruly" guests.
• Work independently, exercising judgment and initiative.
• Must possess professional presentation, appearance, and work ethic.
• Ability to function successfully in a fast-paced environment.
• Ability to work flexible hours based on events, including evenings, weekends and holidays as needed.
• CPR/First Aid Certified
• State of Virginia Department of Criminal Justice Certified – preferred
• Must successfully pass a criminal background check

Qualifications

• Bachelor's Degree in Criminal Justice, Business or related field preferred.
• Minimum of eight (3) years of progressively responsible management experience in security or law enforcement, with demonstrated responsibility for security and safety planning and investigations.

Computer Skills

To perform this job successfully, an individual should have strong working knowledge of computers and industry standard software systems, including standard Microsoft Windows operating based platforms such as Outlook, Excel, Word and Publisher.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to work indoors and outdoors as required by the function. Must have the physical ability to maneuver around facility, at times, walking and/or standing up to 4-5 hours daily, as well as the ability to lift in excess of 35 pounds.
Bookmarks

This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Woman. Minorities, Individuals with Disabilities. And protected Veterans to apply.  VEVRRA Federal Contractor.