Psychological Eligibility Specialist

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The IfNSW business unit is establishing new Psychological Eligibility Specialist roles in the Technical Support team to support high-quality, timely decision-making on psychological injury claims within the new upcoming legislative and regulatory framework.

The Psychological Eligibility Specialists will sit at the centre of our new approach to supporting psychological injury claims under the new legislative and regulatory framework that will become effective later this year and will give you the opportunity to influence decision-making standards across the Insurance for NSW Scheme.

This will be a full time, 12-month secondment/ contract position in the Sydney office with up to 3 days work from home  (co-location of the team may be required in icare’s Sydney CBD office)

YOUR RESPONSIBILITIES

• Build specialised capability in early psychological injury claim assessment
• Work closely with Case Managers to uplift their skills and confidence in applying new legislative requirements – particularly in relation to liability decision-making
• Contribute to the way legislation is interpreted and applied, ensuring consistency across all agencies and CSPs and improving overall outcomes for the scheme
• you will play a critical and active role in conducting early initial reviews of psychological injury claims, leading and endorsing liability decision-making within a shortened liability determination period
• contributing to the uplift of skills and capability of our frontline teams to apply these new elements of legislation.
• You may also work closely and engage with, relevant NSW government agencies to support shared understanding and interpretation of legislative requirements.

ABOUT YOU

• To apply for this role you will have experience from one of the following roles: Team Leader, Technical Specialist, Technical and Injury Management Specialist, Case Manager Level 3 or 4 (NI) Senior Case Manager (IfNSW)
• Advanced knowledge of workers’ compensation, injury management, and claims processes
• Excellent stakeholder management, including liaising with injured workers, employers, medical professionals, and insurers
• Confidence in providing guidance, coaching, and technical support to others

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other

• Flexibility to work from home to support work/life balance

• A corporate wellbeing program with discounted health insurance and gym membership

• Generous discounts from over 350 retailers through our RewardsHub program

• Comprehensive learning and development opportunities to help you reach your full potential

• Access to support and counselling services with work or personal matters, through our Employee Assistance Program

• Companywide events to stay connected and celebrate success

• Entitlement to annual company incentive scheme + salary reviews

• Up to 16 weeks paid parental leave, plus super
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.