Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
PST Account Manager
About this role:
As a PST Account Advisors at Fiserv, you will play a crucial role in driving merchant satisfaction and retention within our team. You will be responsible for overseeing a team managing a portfolio of 250+ household merchant accounts, ensuring seamless operations and exceptional customer service. Your leadership will foster a collaborative environment, helping your team excel in handling complex investigations and positively influencing customer satisfaction.
What You Will Do:
- Supervise a team managing 250+ merchant accounts, ensuring full accountability and ownership over account activities.
- Provide ongoing support to team members dealing with inquiries related to pricing, products, services, chargebacks, complaints, billing disputes, and equipment troubleshooting.
- Monitor and assist with identifying and resolving processing issues, including interchange qualification, chargebacks, and billing investigations.
- Ensure the team performs account maintenance tasks, facilitates PCI compliance, addresses product queries, and provides troubleshooting assistance for terminal products.
- Conduct terminal downloads, offer training for new and existing customers, and ensure the team is equipped to manage equipment-related needs effectively.
- Oversee bi-monthly and annual household reviews, focusing on interchange qualification and chargeback trends, while encouraging team participation in these evaluations.
- Enable your team to educate merchants about all aspects of Merchant Services and compliance requirements.
- Assist team members in engaging in pricing and contract negotiations using WFMS proprietary tools.
- Work alongside security and risk management teams to oversee reserves, fraud management, and portfolio financials.
Experience you’ll need to have:
- High school graduate/GED
- Minimum 2 years’ experience in account management
- 2 years’ customer service experience, specifically in dealing with merchants
- Strong leadership, communication, and organizational skills
- Availability to work Monday-Friday, 10:30 am - 7:30 pm
Experience that would be great to have:
- Familiarity with MSA, Remedy, Client Line, Business Track, Merchant Manager, Microsoft Teams, Excel, and FDPOS.
- Technical expertise to assist team members with troubleshooting equipment.
- 4+ years of experience in Merchant Services or Customer Service.
Travel:
- Approximately 60% field travel off-site or to other office locations is expected.
Sponsorship:
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
Salary Range:
$44,400.00-$55,500.00
These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.