PS Technical Consultant IV

• Managing Team of 3-6 DevOps and Subject Matter Specialists
• Conducting Performance Review for the Team Members and Define Annual Performance Rating
• Conducting Periodical One on One Meetings with Team Members to Provide Ongoing Feedback
• Hire New Personal if Required.
• Assigning Task to Other Team Members.
• Coaching and Mentoring Team Members, conducting periodical Team Meetings.
• Providing Technical Assistance and Training for the Team Members.

​B. Implementation of software Emerald Solution on NCR Voyix Customer sites including:

• Provide guidance to NCR Voyix Customer Technical Specialists on Deployment, Configuration, Maintenance and Troubleshooting of NCR Voyix Software
• Lead Troubleshooting and Analysis sessions to identify and resolve problems reported from customer or internal NCR Voyix Lab
• Provide Guidance on Installation, configuration, and maintenance of Emerald Solution on Customer Site;
• Participate in Acceptance of Configuration Releases for Customer.
• Provide Guidance for Configuration of connections to NCR Voyix Cloud Services.
• Document suggested custom deployment procedures according to specific customer lab requirements.

C. Customer Consulting during implementation of Emerald Solution on customer site:

• Provide Consulting on setup of Environment, Installation and configuration of Windows components and third-party frameworks utilized by Emerald Solution.
• Provide Consulting and validation of customer network and security, explanation of Emerald Hardening requirements.
• Provide Consulting on Deployment Automation of NCR Voyix Software – Emerald POS and Universal Loyalty Promotion Engine (ULPE) Deployment Components.
• Guide Customer during Validation of SQL Databases setup and conducting to customer best practices of Structured Query Language (SQL) Database configuration for Emerald Point of Sale
• Communicate Documentation of Emerald POS software releases and configurations to the customer.
• Help in documentation of technical procedures related to the installation and deployment of Emerald Software suite.
• Aid in creation and hardening of POS Image.

D. Management of NCR Voyix internal Emerald test lab documentation of process:

• Report Lab Status and System Installation Progress to Project Managers and applicable Stakeholders
• Assign Lab Management Tasks to Team Members
• Request and Approve NCR Voyix Software Version and Configuration Updates in NCR Voyix Emerald Professional Services (PS) Labs
• Provide guidance to NCR Voyix Customer Technical Specialists on Deployment, Configuration, Maintenance and Troubleshooting of NCR Voyix Software
• Manage Physical and Virtual NCR Voyix labs, deploy NCR Voyix software utilizing best practices of automated CI/CD
• As part of Virtual NCR Voyix labs, Create Azure cloud environments and maintaining them with Ansible using Jenkins Pipelines for Subject Matter Expert (SME), Quality Assurance (QA), Support
• Utilize deployment tools like batch scripts, power shell scripts to schedule and execute software deployment on Physical NCR Voyix labs;
• Lead Team effort on creation of PowerShell scripts to support Deployment Automation and Monitoring of Deployment Process
• Documentation of Lab Management processes.
• Ensure DevOps and Subject Mater Experts Team support and aid Quality Assurance Testers during test and validation of customer specific configurations.
• Document procedures/guides for Customer Technical team on the deployments of NCR Voyix Applications like Emerald/Advanced Marketing Solutions (AMS)/Microservices.
• Full-time telecommuting is permitted, and the job can be performed anywhere in the US.
• The role requires travel up to 10% of the time domestically and internationally (Canada).
• The position requires supervision of three (3) direct employees.

Job Requirements:
Bachelor's Degree or foreign equivalent* in Electronic Engineering, Computer Science, Information Technology, Technology in Electronics and Communications or a related technical field plus six (6) years of experience in a
technical software occupation. Experience must include:

• Six (6) years of experience with hardening and security of Windows OS.
• Six (6) years of experience in deployment of distributed software solutions in Cloud and on-
• Six (6) years of experience in customer consulting.
• Six (6) years of experience in leading technical Team.
• Six (6) years of experience of Microsoft SQL server, including installation, tuning, and troubleshooting.
• Six (6) years of experience producing SQL queries.
• Six (6) years of experience of Window and Linux Operating Systems.
• Six (6) years of experience of automation and monitoring and scripting of deployment processes.
• Six (6) years of experience of message brokers, such as Rabbit MQ.
• Six (6) years of experience of architecture of distributed software solutions.
  • Six (6) years of experience of providing technical directions for problem resolution to customers and third-party vendors.
• Six (6) years of experience of software delivery processes.
• Six (6) years of experience of authoring technical specifications and implementation instructions.
• Six (6) years of experience in Software subjects in Retail Industry, domain expertise in POS and Loyalty Systems.
• Six (6) years of experience in integration of distributed Retail Software solutions deployed in Cloud and on-premises environments.
• Six (6) years of experience with Web Services API.