Provider Education Specialist - Account Manager

McKesson supports over 3,600+ oncologists in the US, and thousands of other healthcare professionals such as nurses, pharmacists, nurse practitioners and physician assistants. The McKesson Provider Education & Engagement (PE&E) team works with oncology drug manufacturers to educate those providers supported by McKesson. This position is primarily responsible for the In-Practice/Person education services, aimed at organizing and implementing educational programs for providers in convenient and innovative ways to help improve patient care.

Position Description

The Provider Education Specialist (PES) is a member of the Provider Education and Engagement (PE&E) team within the Ontada business. The PES role is the central account manager responsible for identifying and developing health care provider (HCP) interest and expanding local practice capacity for clinical education programs at the community level. The PES also works in collaboration with manufacturer partners to meet this interest with provider focused education tailored to specific HCP groups and patient care teams. This role actively builds and maintains value-based relationships with affiliated Practices and Manufacturers, while executing all facets of implementation for contracted deliverables.

Key Responsibilities

• Practice Account Client Relations

• Industry/Manufacturer Account Client Relations

• Program (Small Meeting) Planning, Logistics and Execution

• Compliant HCP engagement around clinical education activities

• Accountable for understanding PE&E capabilities and the needs of customers to enable effective execution of service agreements

• Provide consultation and subject matter expertise to key stakeholders as it relates to in-person or virtual engagement approaches, processes, and HCP preferences

• Coordinate resolution to customer issues (as needed)

CUSTOMER/ACCOUNT MANAGEMENT

Responsible for overall customer satisfaction. Serves as the main point of contact for day-to- day program issues with both internal and external clients. Involves team members as needed to resolve all matters within reasonable time frames and escalates issues to the team leader as necessary. Manages internal and external client expectations regarding the execution of clinical education programs. Responsible for contributing to the success of our cross-functional team and providing internal and external clients with proactive consultative services on process improvement, products and services, and implementation progress to meet program requirements. Responsible for all written and verbal communication to internal and external clients.

PROJECT MANAGEMENT

Creation of annual planning and coordination of products, services, client initiatives and change requests according to company standards. Responsible for managing project timelines, delivery elements, and internal and external communication. Maintains project plans and tracking logs as appropriate. Responsible for identifying project priorities and opportunities with client and communicating priorities to internal team. Provides status reports to senior level management to ensure visibility of internal and external client program operation.

FINANCIAL MANAGEMENT

Monitor and maintain accurate records of invoiced projects to ensure 100% compliance and accuracy. Identify and escalate any billing discrepancies to management promptly, and perform reconciliation as needed. Review contracts and client invoices upon request to support accurate execution.

Minimum Requirement

Degree or equivalent and typically requires 4+ years of relevant experience.

Education

Bachelors Degree strongly preferred

Critical Skills

• 4+ years Business experience including at least 4 years B2B and B2C service-oriented project management, account management or a mix of the three.

• Collaborative, solution-oriented problem solver and ability to work under pressure

• Driven by providing superb customer service

• Superb organization skills (examples may be requested)

• Proven ability to build and maintain effective, positive internal/external working relationships with diverse groups of individuals including healthcare providers, and industry clients to drive customer satisfaction through superior service execution

• Self-starter comfortable with working both independently and as a member of a team and thrive in a multi-tasking fast-paced environment

• Professional, approachable demeanor and be comfortable speaking before groups of various sizes

• Strong verbal and written communication skills. (writing samples may be required)

• Desires environment where change and evolution is expected in order to meet needs of dynamic customer groups

Physical Requirements

• This is a Work at Home position when not onsite/meeting with customer.

• Approximately 60% overnight travel may be required

• Candidate would need to be located within 30 miles of international airport