Full-time, Continuing position
Salary HEW 5 + 17% Superannuation
Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University
About You
As the Prospective Student Officer you will often be the first point of contact for international prospective students and play a critical role in representing RMIT in an appropriate manner and encouraging prospective students to take advantage of what RMIT has to offer.
As a member of the Study@RMIT International Team, you will participate in both inbound and outbound interactions with future international students engaging in needs-based conversation to help them bring their vision for the future to life.
You will be a subject matter expert on everything RMIT, proactively promoting tailor-made solutions and the benefits of studying at RMIT. You will be required to manage a number of contact channels including Phone, Email, Live Chat, Social, Face to Face and any new and emerging channels, meeting and exceeding competitive student recruitment sales targets whilst ensuring accurate and careful maintenance of a CRM database.
To be successful in this position, you will have:
Demonstrated experience in being a pro-active team member whilst successfully responding to client needs measured through lead generation, conversion to application, and positive customer feedback.
Proven experience in an acquisition/sales/recruitment environment.
Experience in the international education sector highly advantageous.
Exhibit high level communication skills and comprehension skills, and confidently interact with clients from a diverse range of backgrounds.
Demonstrate ability to manage difficult client expectations with successful outcomes.
Experience with CRM for capturing lead and case data based on conversation with prospective students.
Ability to use multiple systems simultaneously and work well under pressure whilst meeting KPI’s.
Ability to interpret complex information and effectively and efficiently converse with individuals at all levels while dealing with customers from diverse backgrounds.
Comfortable to work in a call centre environment and adhering to a roster.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the Group
The Experience function’s vision is to bring RMIT’s 2025 strategy to life by putting the student and all of RMIT’s audiences at the heart of everything that we do. The function is responsible for Global Marketing and our Brand, Digital and CX, Student Recruitment and Admissions, Market Intelligence and Propositions (product and pricing strategy), Alumni and Engagement. The 300+ Experience team who are based across Australia, Vietnam, India and several other hubs, strive to deliver amazing experiences for all our audiences through contemporary ways of working.
To Apply
Please submit your CV and cover letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.
Applicants must have unrestricted working rights in Australia. Visa sponsorship is not available for this position.
For further information about this position, please see the Position Description hyperlinked below or contact RMIT Talent Support via email talentsupport@rmit.edu.au
Position Description - Prospective Student Officer
Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. Due to recent upgrades, position description links may not work on LinkedIn advertisements.
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.