Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Property Technology Operations Engineer is essential to maintaining reliable and high-performing technology systems across the property. In this role, you will diagnose and resolve hardware and software issues, troubleshoot network connectivity challenges at the endpoint level, and provide hands-on, on-site support for both new and existing systems.

You will play a key part in day-to-day operations by managing and resolving ServiceNow tickets, enhancing workflows, and developing clear, up-to-date documentation that supports continuous improvement. This position also involves providing field support for system hardware, software, PCs, and IP networking infrastructure at assigned locations.

This role is ideal for a proactive problem-solver who is passionate about delivering seamless technology experiences and ensuring operational excellence across all systems.

THE STARTING RATE: $30.00

THE DAY-TO-DAY:

Providing walk up services for employees who need assistance with technology hardware and software.
Educating employees on how to use their devices and applications and initiate the support process on their behalf.
Personalizing employee interactions and ensure they have all the information they need to understand what to expect next. Advocating on behalf of your customers throughout the support process.
Requesting feedback from employees on their experience throughout the support process through surveys and feedback forms.
Providing Break-Fix hardware/software issues on company supported devices.
Support & troubleshooting for end user computers, network, WiFi, mobile devices, and applications. Investigating user access issues and ensuring an overall smooth user experience.
Assisting senior engineers with patching and cross-connects, troubleshooting network issues, setting up and maintaining network hardware, and ensuring network reliability.
Providing support for events and temporary technology setups if assigned.
Ensuring and enforcing asset management practices to ensure effective use of technology resources.
Preparing and distributing hardware devices to employees and ensure proper location updates are committed to Service Now.
Track work time, update ticket status and resolutions in ServiceNow ticketing system.

THE IDEAL CANDIDATE:

Associate's Degree in Computer Science, Data Science, Information Systems, or a related field

2+ Years of Prior Relevant Experience in cross domain Information technology experience, including endpoint, server, network & WiFi, mobile device, and application support

A+ & Network+ - Preferred

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12248

Are you ready to JOIN THE SHOW? Apply today!

Property Technology Operations Engineer

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