Property And Casualty Claims Adjuster

JOB LOCATION

15151 E Alameda Pkwy Aurora, Colorado 80012-1555

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

OVERVIEW OF POSITION / DEPARTMENT

Handle and administer complex general liability, automobile liability, and commercial property claims, including all aspects of claims investigation, adjustment, and subrogation functions for the Risk Management Division of the Finance Department.

PRIMARY DUTIES & RESPONSIBILITIES

• Adjusts property, general, and auto liability, and auto physical damage claims
• Performs investigations of claims, including site visits, to determine liability and assess damages
• Directs staff in the proper set-up of new claims in the Risk Management Information System (RMIS), and obtains police reports and vehicle information in the appropriate databases
• Establishes claim reserves and monitors litigated cases to determine if reserves require adjustment
• Notifies excess liability insurance carriers of claims or lawsuits filed that are potentially volatile and provide significant financial risk.  
• Notifies property insurance carriers of property damage that could exceed the City’s deductible
• Prepares proof of loss statements on large commercial property claims for insurance carriers
• Communicates with claimants, citizens, supervisors, and managers, as well as other employees and city attorneys
• Collaborates with the Sr. Risk Manager and legal regarding legal liability and settlement authority
• Conducts settlement negotiations; administers and prepares settlement documents
• Prepares and submits subrogation demand packages or restitution requests for damages; coordinates with outside counsel on difficult collections and works with third party auto recovery firm to obtain loss of use/diminution of value damages
• Coordinates with the safety work unit regarding hazardous practices and/or equipment, as well as trending losses, to assist them with mitigation of future incidents and prevent future accidents/injuries
• Assists in the preparation of training sessions and materials
• Performs other duties as assigned

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.  Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. 

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education:

• Bachelor's Degree in Business Administration or a related field

Experience:

• At least five (5) years’ experience in property/casualty/auto claims handling 

Preferred Qualifications:

• Associate in Claims (AIC), Associate in Risk Management (ARM), or Chartered Property Casualty Underwriter (CPCU) preferred but not required.

Knowledge of:

• Principles and practices of property, automobile liability, and general liability claims investigation and adjustment
• Insurance coverage interpretation, liability determination, and negligence standards
• Applicable State of Colorado Governmental Immunity Act and other related statutes
• Claims reserving methodologies and loss valuation practices
• Subrogation and restitution recovery processes
• Litigation procedures and claims handling practices involving legal counsel
• Commercial property damage assessment and documentation requirements
• Risk management principles and loss prevention strategies
• Applicable federal, state, and local laws governing claims administration and tort liability
• Claims management systems and Risk Management Information Systems (RMIS)
• Investigation techniques, including evidence collection, documentation review, and site inspection practices
• Settlement negotiation practices and dispute resolution methods

Skills in:

• Conducting thorough investigations and analyzing complex factual situations
• Evaluating liability exposure and estimating damages accurately
• Negotiating settlements while protecting organizational financial interests
• Managing multiple claims simultaneously while meeting deadlines
• Preparing clear, concise investigative reports and settlement documentation
• Interpreting technical reports, repair estimates, police reports, and legal documents
• Utilizing RMIS databases and related software systems to track and manage claims
• Communicating effectively with claimants, attorneys, insurance carriers, and internal stakeholders
• Exercising sound financial judgment when establishing and adjusting claim reserves
• Identifying loss trends and contributing to organizational risk mitigation efforts
• Interviewing to gather essential information for a claim from individuals, claimants, and witnesses

Ability to:

• Exercise independent judgment in determining liability and settlement authority
• Analyze complex claims involving competing accounts of events or incomplete information
• Maintain professionalism and composure during difficult or adversarial interactions
• Explain technical claims decisions to non-technical audiences
• Establish and maintain effective working relationships with claimants, employees, citizens, attorneys, and third- party administrators
• Maintain confidentiality of sensitive legal and financial information
• Prioritize workload and manage competing deadlines in a fast-paced environment
• Collaborate effectively with legal, safety, and operational departments
• Recognize patterns in claims activity and recommend preventive measures
• Prepare and present training materials related to risk awareness and claims processes
• De-escalate and handle sensitive/emotional situations with tact and diplomacy

Licenses and Certifications:  

• Must possess a valid Colorado driver’s license and be able to operate a city vehicle, or otherwise demonstrate the ability to meet the transportation requirements of the position

WORKING CONDITIONS

Essential Personnel:

• When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.

Physical Demands:

• Light physical work lifting no more than 20 pounds with or without assistance at a time, with frequent lifting or carrying of objects weighing up to 10 pounds
• Occasional lifting, carrying, walking, and standing
• Hand/eye coordination to operate the computer keyboard
• Vision to read and interpret reports, documents, and other written information, and the computer screen
• Frequent speech communication, hearing, and listening to maintain communication with employees, claimants, and citizens

Work Environment:

• Work in a clean, comfortable office setting with occasional site visits to outdoor or industrial locations

Equipment Used:

• Personal computer and software applications, including database, spreadsheet, and word processing applications 
• This position may require the incumbent to use personal equipment (e.g., vehicle, cell phone, tools, etc.) in the course of their employment

The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

For Veterans preference:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
           
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
                                         
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
 

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. 

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.  

Employment references will be conducted on finalists for City of Aurora vacancies.