The Opportunity:
The Project Resource Coordinator position at NCC Group is responsible for managing and coordinating the allocation of resources within the organization. This role requires strong organizational skills, attention to detail, and the ability to work collaboratively with various teams to ensure efficient utilization of resources. With a focus on optimizing internal and project schedules, the Project Resource Coordinator directly influences utilization and profitability for NCC Group.
Key Accountabilities:
Matching the skill sets of consultants to client requirements, weighing factors like team consistency, balanced seniority, and profitability.
Respond to and resolve staffing queries in a timely manner.
Assign Project Manager or Engagement Manager.
Allocating consultant time to non-billable activities in the schedule.
Coordinating with the broader scheduling team to ensure efforts are in sync and resources are appropriately maximized.
Identifying project red flags, potential pitfalls, or staffing challenges and escalating to delivery and operations leadership.
Liaise with client contacts to confirm project dates and provide an optimal delivery schedule.
Record project cancellations.
Identify and communicate skills shortages and trends to operations leadership.
Consult on capabilities and qualifications required of delivery teams.
Assist with forecasting and contract renewals where needed.
Minimum Requirements:
Proven experience in resource management, project coordination, or related roles.
Strong organizational skills and attention to detail.
Demonstrated proficiency in influencing stakeholders and adeptness in identifying optimal solutions. A positive and proactive attitude towards taking responsibility and solving problems.
Operating efficiently while maintaining a high level of accuracy and productivity.
Experience in a cross-functional, collaborative work environment.
Keep project schedule accurate, facilitating scheduling adjustments and fixes as needed to account for sickness, unforeseen circumstances, etc.
Excellent communication and interpersonal skills.
Ability to manage multiple projects simultaneously and prioritize tasks effectively.
Proficiency in Microsoft Office suite and other relevant software applications.
Desirable Requirements:
Experience with Salesforce, Kantata, other CRMs, or project management tools/software is a plus.
Knowledge of industry-specific resource management practices and regulations (if applicable).