Work Location:
London, United Kingdom
Hours:
35
Line of Business:
Enterprise Enabling Functions
Pay Details:
We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
Job Description:
CUSTOMER
- Lead, analyze, document, and manage requirements with stakeholders by applying a variety of techniques to probe, elicit, challenge, understand, and gain consensus on requirements.
- Identify, document, and validate current state processes and support stakeholders to design the desired future state; provide recommendations and/or direction based on the end-to-end customer experience when making decisions.
- Ensure business processes/systems impacted by requirements are analyzed and the acceptance criteria clearly demonstrates the changes to business process/systems to meet customer needs.
- Work with Change Management to assess and ensure that customer and employee experience / stakeholder impacts are appropriately identified and managed
- Ensuring that requirements-related dependencies and constraints are documented by bridging the communication between business and technology stakeholders
- Working with relevant stakeholders on defining acceptance criteria sufficiently for testing and supporting the development of test scripts and subsequent testing of developed solutions (as appropriate), including communication of issues and resolution.
- Manage the traceability of business requirements.
- Leverage specialized domain, product, and systems knowledge to have a thorough understanding of the business, product, and vision; provide business/product subject matter expertise as well as recognize and drive the focus toward business value.
- Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement.
- Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution.
SHAREHOLDER
- Ensure work meets associated regulatory and framework controls, standards, and best practices.
- Effectively communicate with stakeholders to ensure alignment to delivery framework and objectives.
- Apply analytical skills to effectively understand business problems, impacted stakeholders, and proposed solutions to ensure alignment to TD's risk appetite.
- Identify, document, and actively manage material risks and issues, escalating to appropriate leadership when necessary to ensure the timely and unimpeded progress of work.
- Promptly manage concerns from stakeholders and ensure timely and effective problem resolution.
- Support change management planning and activities, including those that ensure operational readiness.
- Support implementation and post-implementation planning and activities.
- Support Request for Information (RFI) or Request for Proposal (RFP) planning and activities, when required.
- Provides support/oversight and guidance in the delivery of requirements with focus on quality, reusability, scalability, and innovation.
- Adhere to the TD Code of Conduct.
EMPLOYEE / TEAM
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit.
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
- Participate in personal performance management and development activities, including cross training within own team.
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
- Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
- Contribute to a fair, positive and equitable environment that supports a diverse workforce.
- Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.
BREADTH & DEPTH:
- Knowledgeable in business analysis, and delivery execution practices and standards
- Knowledgeable and acts as a conduit for business and user interaction with technology
- Leveraging domain, product, and systems knowledge, ensure business processes/systems impacted by the requirements are analyzed and the acceptance criteria are well understood and clearly demonstrate changes to business process/systems meet customer needs
- Identifies risks and impediments and leads problem resolution
- Leads the Requirements Management for low to moderate complexity/risk
- Possesses discipline, rigor skills and subject matter knowledge to the requirements elaboration and validation process
- Supports the identification, maintenance and reporting of traceability of requirements
- Work performed under minimal management guidance and supervision
- Identify and lead problem resolution
- Reports to a Manager or Practice Lead
EXPERIENCE AND / OR EDUCATION
- Undergraduate degree
- 3-5 years related business analysis experience
- Preference given to candidates with Business Analysis Accreditation
Who We Are
TD Securities is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.