Project Manager (Onboarding & Enablement)
➡️ Want to work directly with customers to make sure they actually use and get value from a complex AI product, not just implement it and move on?
➡️ Enjoy leading training sessions, running workshops, and being the person customers rely on to truly understand a platform?
➡️ Looking for a role where you build real product expertise and directly impact retention and growth in a fast-scaling AI company?
If this sounds like you, we’d love to hear from you.
Role Summary:
The Project Manager will supply the best bespoke services in the PatSnap ecosystem, including delivering top quality training to enable, empower and engage our clients.
This role is about turning access into impact.
You’ll work closely with customers to make sure the PatSnap platform doesn’t just get implemented, it gets used properly and delivers real outcomes.
You’ll support clients from onboarding through to later stages of their contract, running training sessions, re engaging teams where needed, and ensuring they continue to get value as their needs evolve.
Sessions are delivered both directly with clients and at scale through webinars and other scalable approaches, with a focus on building confidence and capability with the platform.
You’ll be responsible for driving product adoption across your accounts, understanding how each customer works, where they are getting value, and where they are not.
This is a hands on role. You will spend your time in the product, working directly with customers, building expertise, and helping them apply it in a way that sticks.
It suits someone who enjoys running sessions, explaining complex things clearly, and helping customers get the most out of the product.
Who are we?
Patsnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.
We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.