Project Manager, Marketing Operations

Job Description:

Position Title: Project Manager, Marketing Operations

Position Type: Full Time

FLSA Classification: Exempt

Department: BEAT

Reports to: Senior Director, Marketing Operations

Date Reviewed: 12/19/2025

About Crystal Bridges & The Momentary:

Crystal Bridges is a museum of American art located in Bentonville, Arkansas. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding works that illuminate the American heritage and artistic possibilities. Founded by Alice Walton in 2005, the museum opened in 2011 and is a public, non-profit charitable organization with free admission.

The Momentary is a contemporary art space that opened to the public on February 22, 2020, in downtown Bentonville, Arkansas. The Momentary is a venue for the music, art, and food of our time, and a catalyst for creativity and economic vitality. An extension to Crystal Bridges, the Momentary is a ‘living room’ where community gathers to be inspired, connected, and joyful. You belong here: make the most of this moment.

Position Summary:

The Project Manager, Marketing Operations is responsible for managing the intake, planning, execution, and delivery of marketing and communications projects across Crystal Bridges and the Momentary. Reporting to the Senior Director of Marketing Strategy & Operations, this role serves as the operational backbone for the Brand Strategy & Communications team, ensuring work moves efficiently from request through delivery.

This position partners closely with marketing strategy, creative, content, digital, production, and external stakeholders to translate project requests into clear scopes, timelines, and workflows. The Project Manager brings structure, prioritization, and clarity to a high-volume, fast-paced environment and plays a critical role in improving processes, reducing risk, and increasing on-time, high-quality delivery.

Principal Responsibilities:

Project Intake, Scoping & Prioritization

• Manage marketing and communications intake requests, ensuring submissions are complete and ready for review.
• Partner with strategy and leadership to define project scope, goals, timelines, and resourcing.
• Support prioritization decisions across exhibitions, programs, events, membership, and institutional initiatives.

Project Planning & Execution

• Build and manage project plans, timelines, dependencies, and milestones using the team’s project management system.
• Facilitate kickoffs, check-ins, and handoffs to ensure shared understanding and accountability.
• Track progress across multiple concurrent projects and proactively identify risks, bottlenecks, and timeline impacts.

Cross-Functional Coordination

• Serve as the primary point of coordination between marketing strategy, creative, digital, production, and external partners.
• Ensure stakeholders are informed of status, changes, and delivery expectations.
• Support review and approval workflows to maintain quality, accuracy, and brand alignment.

Process, Tools & Reporting

• Maintain accurate project documentation, statuses, and reporting dashboards.
• Support adoption and continuous improvement of project management tools, templates, and workflows.
• Provide visibility into workload, capacity, timelines, and delivery performance for leadership.

Additional Responsibilities:

• Support large-scale and complex initiatives such as exhibitions, festivals, expansion-related projects, and institutional campaigns.
• Contribute to the development of standards, playbooks, and best practices for Marketing Operations.
• Mentor and support team members on project workflows and expectations.
• Perform other job-related duties as assigned in response to evolving organizational needs.

Qualifications and Skills:

Education

• Bachelor’s degree in project management, communications, marketing, or a related field preferred.

Experience

• Three to five years of experience in project management, marketing operations, or a related role.
• Experience managing complex, cross-functional projects with multiple stakeholders.

Skills and Abilities

• Strong project planning, organization, and prioritization skills.
• Ability to manage ambiguity and shifting priorities while maintaining momentum.
• Clear, confident written and verbal communication skills.
• Strong attention to detail and follow-through.
• Comfort working with dashboards, timelines, and reporting.
• Experience with project management tools; familiarity with enterprise platforms is a plus.
• Collaborative, solutions-oriented mindset and commitment to continuous improvement.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: In the work environments described below, Position requires working at desk/workstation and utilizing a computer, audio and video equipment and telephone for prolonged periods of time, good eye/hand coordination, verbal and written conversation with others, walking, standing, lifting/carrying (up to 35 lbs.). Vision abilities required by the job include both color and close vision.
• Work Environment: Work will be performed in an office environment and in museum spaces as necessary. The noise level in the work environment is usually low to moderate.

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States.

Crystal Bridges is an equal opportunity employer committed to building and maintaining a workplace that is free of discrimination and harassment of any kind. We encourage all qualified applicants to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.