Project Manager Innovation and Testing

About the Role

The Project Manager, Innovation & Testing will drive value for Gap Inc. by partnering across stakeholder groups to deliver, test, and iterate on emerging technologies in our stores, evaluating their effectiveness and scalability in support of brand long-range strategies. Through observation, feedback collection, and data analysis, the PM will provide recommendations that influence the outcomes of test initiatives, ensuring decisions are grounded in data and evidence. The ideal candidate is a creative thinker who understands how small, thoughtful changes can lead to meaningful, scalable results in our stores. This person navigates ambiguity with confidence — applying project filters, asking the right questions, defining milestones, and engaging partners at the right moments.

What You'll Do

Innovation & Testing
• Quickly learn new technologies and understand their impact on the store environment (process, labor, associate experience, customer experience)
• Establish a feedback loop with relevant teams, transforming feedback into an actionable plan
• Foster creative thinking by encouraging others to share ideas, learning from mistakes and challenging the status quo
Project Management
• Develop project scopes, timelines, and deliverables for innovation and testing initiatives.
• Collaborate with cross-functional teams (Store Operations, PDM, TPM, Field teams) to ensure alignment and successful execution.
• Manage multiple projects simultaneously, ensuring deliverables are met on time, and with quality.
Communication & Change Management
• Act as an advocate for stores, representing the voice of the field in all interactions.
• Develop training and communication materials to support adoption of new processes and tools.
• Provide regular updates to leadership and stakeholders on project progress and outcomes.
Competencies:
• Create with curiosity: Drives Innovation and leads with a growth Mindset
• Center on the Customer: Keeps the customer experience at the heart of every decision and solution.
• Collaborate with Candor: Builds strong partnerships across brands, functions and channels to align and deliver results.

Who You Are

• 3+ years of store operations or store leadership experience.
• Excellent written and verbal communication skills.
• Strong organizational and project management skills.
• Collaborative and experienced working across stores and HQ.
• Curious, adaptive, and comfortable navigating ambiguity.
• Able to travel as required.
• Bachelor’s degree preferred.