Project Manager (Creative)

We’re looking for a Creative Project Manager to join our Creative & Technical Solutions team.

Reporting directly to the Associate Director of Creative Strategy, the Creative Project Manager will ensure the creative engine is well-oiled and flourishing. You will be responsible for managing a large set of creative assets, ensuring rapid turnaround and precise execution from the moment the brief lands. You will own and manage project workflows, build timelines, and serve as the primary liaison between the creative team and internal/external stakeholders.

What this job is:

• Client Focused: You will provide a collaborative experience for your key client, acting as the go-to person for questions and presenting regular progress updates and ensuring client briefs are delivered on-time and to the client’s creative brand standards
• High Volume & Fast-Paced: You will manage 15,000 - 30,000 creative assets a year, ensuring we turn around deliverables rapidly and accurately upon receipt of the brief.
• Consultative: You support the key client and internal teams by clarifying requirements, ensuring alignment, and advising on workflow improvements throughout the project lifecycle.

What this job isn’t:

• Boring: We are always leveling up to win for our clients. We are constantly testing, learning, taking on new challenges, and delivering results.
• Behind the scenes: You will be front and center! You will be the core of all creative client campaigns, navigating through different internal and external stakeholders and distributing key information to keep these fast-paced creative campaigns flowing.

What We Are Looking For:

• Adaptability: You thrive in an environment where priorities can change rapidly.
• Innovation: You are always finding ways to improve project workflows and create efficiencies.
• Meticulousness: You ensure that even the smallest details are never missed, even when dealing with high asset volumes.
• Accountability: You are reliable and stay true to verbal and written agreements.
• Discipline: You are efficient and respectful of others' time; you do not keep peers or clients waiting.

Core Responsibilities

Project Management 

• Effectively execute day-to-day project management responsibilities, including planning timelines and deliverables for large-scale asset production.
• Develop big-picture frameworks and workflow structures to shape the project approach for internal and external stakeholders.
• Participate in briefings with internal teams and clients to confirm project objectives, set timelines, and immediately flag potential obstacles.
• Identify key issues proactively and provide suggestions to Creative Team leadership on how to best to optimize schedules, scope, and budget.
• Establish best practices, PM methodologies, and training documentation to streamline operations.
• Coordinate the flow of information between key client, production, and account teams to ensure projects stay on budget and finish by the expected deadline.
• Provide copywriting support when required, assisting the team with ad-hoc editing or proofing to ensure assets meet brand standards.

Team Management & Leadership

• Engage in leadership responsibilities such as mentorship, strategy, and vision alignment to improve collaboration and operational efficiencies.
• Provide guidance to designers and copywriters to ensure efficiency, smooth communication, and a clear understanding of deadlines and assignments.
• Conduct one-on-one sessions with direct reports to assist in developing their career paths and goals, providing performance feedback within prescribed guidelines.
• Assist the Talent Acquisition/HR team in staffing for related project management roles and training direct reports.
• Recognize and report on the developmental needs of the project team to make their tasks a successful learning and motivational experience.

Creative Sales Support

• Coordinate and consult with creative team leadership to bring new creative ideas to the client that can support their goals and initiatives. 
• Refine client briefs and deliver recommendations to optimize workflows and operations, ensuring accurate ticket management, timely approvals, and scope alignment with leadership.
• Work with other Creative Project Managers, senior team members, and client teams to create appropriate, workable ways to express the client’s communication needs and achieve key strategic initiatives.

The Ideal Skill Set

Qualifications & Experience

• 3+ years of project management or related experience.
• Fluent in English (US)
• Bachelor’s degree in Marketing, Business, or a related field (or equivalent combination of academic and practical experience).
• 2–4 years of experience managing multidisciplinary teams.
• Experience in retail media, e-commerce, or working with large-scale retail clients is highly preferred.
• Experience in a Marketing, Advertising, or Creative environment is a plus.
• Ability to provide copywriting and copy editing support as needed.
• Nice to have (but not required): Project Management Professional (PMP) certification.

Technical Skills

• High level of expertise in project management tools (e.g., Monday.com).
• Wrike experience is preferred (client’s preferred PM software), but the ability to quickly learn Wrike and our internal PM/ticketing systems is essential.
• Expert in MS Office (Word, Outlook, Excel) or G Suite products (Drive, Docs, Slides, Sheets).
• Familiarity with Adobe Creative products (Photoshop, Illustrator, InDesign) is a plus.
• Comfortable working with Mac computers/OSX.

Soft Skills & Attributes

• Communication: Extraordinary written, oral, and presentation skills; comfortable presenting ideas to internal and external stakeholders and key client 
• Creative Fluency: Has a strong understanding of creative design and copywriting fundamentals and the ability to provide creative feedback.
• Interpersonal: Personable and able to quickly build rapport with all levels of the organization.
• Agility: Ability to thrive in a fast-paced and ambiguous environment while navigating multiple divergent priorities.
• Action-Oriented: Proven ability to drive clear action, ownership, and problem-solving with an entrepreneurial drive.