This is a 12 month contract and will require frequent travel to our Central Support office in Putney
Nando’s is on a journey of Changing Lives Together, creating lasting happiness for our people, our customers, and the communities we work in. Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando’s: from our employees, communities, founders, and suppliers, but most importantly, our customers.
This role supports the delivery of Nando’s Repairs & Maintenance (R&M) Service Transformation programme. The Project Lead will coordinate and manage delivery activities across multiple workstreams, ensuring plans are executed effectively, dependencies are managed, and stakeholders remain aligned.
The role is focused on project coordination, mobilisation, and delivery control, working across a defined set of transformation themes covering supply chain, operating model, technology, and service management. Strategic direction will be set by senior leaders; this role is accountable for turning that direction into organised, on-the-ground delivery.
The role will suit someone who thrives in complex, fast-moving environments, is comfortable with ambiguity, and has hands-on experience implementing large-scale FM or R&M service models.
Key Responsibilities & Expectations:
Project Coordination & Delivery
Coordinate delivery activities across multiple R&M transformation workstreams, ensuring plans remain on track and interdependencies are actively managed.
Translate agreed strategy and design decisions into clear project plans, milestones, and actions.
Track progress, risks, issues, and dependencies, escalating where delivery is at risk.
Support phased pilots, trials, and rollouts across the restaurant estate, minimising operational disruption.
Cross-Theme Delivery Support
Manage and coordinate project activity across the core R&M theme areas, including:
Supply chain and supplier change
Capacity, structure, and ways of working
Technology and CAFM enablement
Service and contract management processes
Ensure consistency of approach, sequencing, and communication across themes.
Stakeholder & Partner Coordination
Act as a central point of coordination between Property, Operations, Finance, Technology, and external suppliers.
Support engagement with Restaurants and Regional teams, ensuring issues are captured, tracked, and resolved.
Prepare structured updates, papers, and actions for governance forums (Steering Groups, Working Groups).
Supplier Mobilisation & Transition
Coordinate mobilisation activity with FM providers and support partners, including onboarding, readiness tracking, and transition planning.
Track supplier actions, dependencies, and early performance indicators during trial and rollout phases.
Support issue resolution and recovery planning where mobilisation risks emerge.
Systems, Data & Reporting
Coordinate with Technology and Data teams on CAFM configuration, data migration, asset data readiness, and reporting outputs.
Maintain delivery dashboards, status reports, and RAID logs to provide clear visibility of progress and issues.
Support analysis required for decision-making, reviews, and assurance.
Governance & Controls
Maintain programme documentation, plans, and logs to agreed standards.
Ensure delivery activity aligns with agreed governance, safety, contractual, and financial controls.
Support preparation of progress reports and materials for senior review.
The candidate should possess / be:
Proven experience (c.8–10+ years) coordinating and delivering complex programmes including FM, TFM, or R&M, ideally in multi-site environments.
Strong project management discipline with experience managing multiple parallel workstreams.
Good working knowledge of CAFM systems, FM supply chains, and service mobilisation.
Highly organised, structured, and detail-oriented; able to keep momentum in complex delivery environments.
Credible and confident working with operators, suppliers, and senior stakeholders.
Comfortable operating with ambiguity, while bringing clarity through plans, actions, and controls.
Strong written and verbal communicator; able to turn complexity into clear delivery actions.
Pragmatic, resilient, and solutions-focused.
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