TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join our team and what we’ll accomplish togetherHere’s the impact you’ll make and what we’ll accomplish together
As a Project Coordinator – Health & Welfare, you will support the Client Service Manager by owning the day-to-day coordination of project activities, timelines, and cross-functional communication across one or more Health & Welfare client engagements. You will serve as a key operational partner ensuring that deliverables are met on time, risks are proactively managed, and clients receive consistent, high-quality experience.
What you’ll do
Ongoing Project Management & Execution: Develop and maintain detailed project plans, timelines, and milestone tracking for Health & Welfare projects
Meeting Facilitation: Coordinate and facilitate project meetings, status calls, and working sessions with internal teams and client stakeholders, ensuring clear action items and accountability
Risk & Issue Management: Proactively identify, escalate, and support mitigation of risks and issues that may impact service delivery timelines or quality
Annual Enrollment Support: Partner with the Service Delivery Manager/Team Lead to coordinate Annual Enrollment project activities, including requirements gathering, resource scheduling, timeline management, and tracking of testing activities and deliverables
Stakeholder Communication & Reporting: Prepare and distribute project status updates, dashboards, and reporting materials for internal and client-facing audiences; coordinate cross-functional stakeholder engagement across operations, technology, compliance, and client services teams
Project Documentation: Maintain comprehensive project documentation including meeting notes, action logs, decision registers, and status reports
Budget Support: Support budget tracking and reporting, flagging variances or concerns to the Client Service Manager
Process Improvement: Drive continuous process improvement initiatives to enhance operational efficiency and client satisfaction
Compliance Leadership: Ensure ongoing service delivery compliance with legislative changes as they pertain to client populations
You have…
Bachelor's degree in business, human resources or related field
3+ years of experience in health & welfare benefits administration and operations
2+ years of experience in a leadership role: project management and/or line management
Intermediate skill level in Microsoft Office
Ability to travel up to 10%, based on the work you do and clients you serve
What you bring…
Ability to build collaborative relationships across internal functional teams and maintain line of sight to the client's objectives
Strong commitment to understanding and meeting client needs and expectations
Natural ability to identify opportunities for operational efficiency and service enhancement
Strong verbal and written communication skills for client and team interactions
Analytical mindset with ability to resolve complex coordination and scheduling challenges
Proven ability to manage multiple projects and priorities simultaneously
Flexibility to adjust to changing client requirements and regulatory environments
Comfort working in a matrixed environment alongside a Service Delivery Manager/Team Lead, supporting shared accountability for client outcomes
Nice to Have
GBA, CEBS or other industry designation
Benefits outsourcing experience
Experience with large-scale benefits administration platforms
Previous consulting or client services environment experience
Advanced project management certifications (PMP, Agile, etc.)
Experience with compliance and regulatory requirements in benefits administration
Background in change management and organizational development
Experience with data analysis and reporting tools
Knowledge of healthcare industry trends and regulations
Bilingual capabilities (depending on client base)
Salary Range: $57,600 - $107,000 USD Annual
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.
TELUS offers rewarding benefits, which may vary per job function, such as:
⦁ Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
⦁ Flexibility to work in-office, virtually or a combination of both
⦁ Generous company matched 401K
⦁ Opportunity to give back to communities in which we work, live and serve
⦁ Career growth and learning & development opportunities to develop your skills
⦁ And much more…
Job Type: This is for a current vacancy
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.