Project and Incident Manager

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Project Manager, you will lead and coordinate projects, ensuring delivery on time, within scope, and aligned with business objectives. You will manage cross-functional teams, oversee project documentation, and maintain effective communication with stakeholders. Additionally, you will apply Service Management and Incident Management practices to ensure operational excellence and customer satisfaction.
Hybrid work model: 2 days in the office and 3 days remote.
This role may require participation in on-call rotations for incident management.

Responsibilities

• Plan, organize, and manage project activities, timelines, and resources.
• Coordinate tasks among team members and stakeholders to ensure smooth execution.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Maintain accurate documentation for meetings, decisions, and deliverables.
• Prepare and present status reports to stakeholders and management.
• Drive process improvements and ensure adherence to project management best practices.
• Oversee incident resolution processes, ensuring proper escalation and documentation.
• Collaborate with service teams to maintain SLAs and improve service delivery.
• Support change and problem management initiatives within the project scope.

Who You Are

Technical and Professional Requirements

• Experience: 3–5 years in project management or service delivery roles.
• Strong knowledge of:
  • Project management methodologies (Agile, Waterfall)
  • IT Service Management principles (ITIL or similar)
  • Incident Management workflows
• Tools familiarity:
  • MS Project, Jira, Trello
  • Service Management platforms (e.g., ServiceNow)
• Preferred:
  • Experience with KPI tracking and reporting
  • Familiarity with change and problem management processes
• Excellent organizational, leadership, and communication skills.
• Ability to manage multiple priorities and work under pressure.

Languages Required

• Spanish
• Intermediate English
• Catalan

Education

• Required: Bachelor’s degree in Business Administration, Engineering, or related field.
• Preferred: Certifications in project management (PMP, CAPM) and IT Service Management (ITIL Foundation).

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.