Programs Support worker

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Why this role matters

At Sydney City Salvos we believe in working together as Salvos serving our community and also working with other services in the city to best care for and love those in our area.

About the role

At Sydney City Salvos, we meet people at the crossroads of crisis and hope—creating safe, welcoming spaces for all who walk through our doors. We believe that healing begins with safety, compassion, and connection, and we’re seeking someone with heart, resilience, and purpose to help us carry that mission forward.

As a Program Support Worker, you will create safe spaces for people engaging with our community in line with Trauma Informed Care Principles. Offer support with practical tasks in line with the mission and values of TSA. Work in a team to support people who approach the Salvation Army in line with the No Wrong Door policy. This is a service-based role. 

This is a full-time permanent role based in Surry Hills. Salary is in accordance with SCHADS Level 3.

How You will make an Impact

• Provide trauma‑informed, client‑centred support using a No Wrong Door approach.
• Maintain up‑to‑date knowledge of local services and make warm referrals across TSA and external agencies.
• Assist with planning and delivering community programs, outreach and events.
• Respond to community needs promptly and empathetically, keeping accurate case notes and records.
• Communicate effectively with team members and contribute to service improvement by identifying gaps and risks.
• Coordinate donation pickups/deliveries and support general program administration.
• Follow TSA safety procedures, report risks, and maintain a clean, safe work environment.

What You will Bring

• Certificate IV in Community Services (or relevant experience).
• Experience in community services (desirable).
• Understanding of trauma‑informed practice.
• Mental Health First Aid (preferred) and Food Handling (or willingness to obtain).
• Ability to work with culturally diverse communities.
• Strong written and verbal communication skills.
• NSW Employee Working with Children’s Check
• Current valid driver’s licence (preferred)

What we offer 

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:  

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. 

• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. 

• Access to EAP and health & wellness initiatives incl Fitness Passport 

• Ongoing training and development opportunities that enhance on the job skills and proficiency. 

• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. 

How to Apply

Whether you are supporting a person in crisis, organising donations, or helping plan a community event, every act you take will be one of service, compassion, and hope.

This is more than a job.

It is a chance to help someone feel seen, heard, and safe.

Apply now to join a team where no one is left behind, and every door is open.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration