Programs Coordinator

About Embry-Riddle Aeronautical University

With vibrant campuses in Daytona Beach, FL, and Prescott, AZ—along with a Worldwide network spanning roughly 120 global locations—Embry-Riddle proudly stands as the world’s largest aviation and aerospace university. Now celebrating our 100th year, we continue to lead innovation in STEM education, serving more than 30,000 students worldwide. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space prepare the next generation of leaders shaping the future of flight and beyond. 

The Opportunity

The Programs Coordinator is tasked with the oversight and project management of registrar-related responsibilities associated with specialized academic programs offered at the ERAU-Daytona Beach campus, such as study abroad and exchange, GAETZ, Continuing Education, Summer Program, and Embry-Riddle Language Institute. The Project Coordinator is required to have a broad understanding and in-depth knowledge of all aspects of student registration and record-keeping business practices as well as admission, financial aid, and student accounts procedures in order to facilitate excellent service to students and campus partners. In support of student readmission processes, the Programs Coordinator is expected to leverage knowledge of academic policies to 1. support students as they apply for readmission, 2. prepare readmission packages for Senate Committee of Academic Standards & Admissions consideration 3. assist Senate Committee of Academic Standards & Admissions committee members during their deliberations 4. document and draft the Committee’s decisions 5. communicate decisions to students; and 6. update the student record. To this end, it is essential that the Programs Coordinator work collaboratively and cooperatively with other University departments and administrators to build productive relationships across the campus to ensure enrollment and retention efforts are consistent with office and University goals. Finally, the Programs Coordinator is responsible for the hiring, training and supervision of two student assistants.

Responsibilities include the following:

• Responsible for the functional organization and independent project management of all study abroad, exchange program, GAETZ, Continuing Education, Summer Program, Project GO, and Embry-Riddle Language Institute communications and process documentation/ improvements each semester. Duties include establishing an operational calendar for all programs, communicating with campus partners regarding timelines and processes, designing and promulgating student and internal communications, ensuring grade collection and student standing updates, answering questions and advising students of procedures and policies, regularly auditing student records for compliance purposes, mitigating deficiencies with corrective action plans and drafting business processes and policies that lead to successful program management practices. In coordination with records specialists, processes course add, drop and withdrawals.
• Manage the readmission process for students who have been academically or judiciously suspended from the University. Counsel and communicate with each student regarding the readmission process and advise them of all deadlines and required documentation. Prepare and present student record documentation for review by the Senate Committee of Academic Standards & Admissions. Must have an in-depth understanding of academic rules and regulations pertaining to suspended students to assist the committee in their deliberations. Prepare the minutes of the committee's recommendations to present them to the VP for Academic Affairs. Prepare the letters for the VP's signature. Maintain all data and business processes related to the readmission process in Campus Solutions. Monitor readmission contingencies placed on readmitted students by the committee.
• Oversee and supervise all student assistants, as well as manage the cross-training and rotation program. Includes interviewing and hiring all student employees, assigning tasks and directing work, approving timecards, performance evaluations, corrective action and terminations, complaints, and resolution.
• Respond to DB Admin inbox emails, direct emails, Call Center escalations, and Teams channels as necessary for job duties Responsible for counseling appropriate students and personnel on individual student record matters. Requires a broad base knowledge of all procedures and policies, i.e. registrations, grades, matriculation, and transcripts.
• Provide administrative support to the Senior Associate Registrar, including the development of communications, annual reports and office assessments.
• Analyze student records, system processes, and document outcomes from system testing and integration strategies for PeopleSoft Student Information System and other registrar applications.
• Audit university-wide student records to identify discrepancies and collaborate with supervisor to achieve resolution; assist with graduation auditing at end-of-term by independently verifying student completion requirements.
• Archive, retrieve, and interpret student record information from University Imaging System.
• Perform other duties for the department as needed.

Application process/requirements 

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R310916. Please attach all relevant materials to your application when you apply online. Complete submissions include: 

• Cover letter 

• Full Resume 

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process) 

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday. 

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website. 

*Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.