Department: Other Agencies and Independent Organizations
Location(s): Peoria, Illinois, Indianapolis, Indiana
Salary Range: $55882 - $73320 Per Year
Job Summary: This position is located in a National Labor Relations Board field office. Field offices represent the actual operating arm of the Agency and the means through which both the Board and the General Counsel interact with the public. This position is responsible for a variety of administrative program support functions in furtherance of the Agency's unfair labor practice and representation case work.
Major Duties:
Qualifications: All qualifications and eligibility requirements must be met by the closing date of the announcement. IDEAL CANDIDATE STATEMENT The Ideal Candidate for the Program Support Assistant (OA) has experience working with attorneys or in a legal or professional environment providing legal assistance for the electronic case processing workflow. The Candidate has experience performing a variety of clerical and administrative duties of an office. The candidate demonstrates high-proficiency utilizing office automation systems to compile, track and retrieve data. The ideal candidate has excellent interpersonal skills and the ability to communicate effectively both orally and in writing with internal stakeholders and members of the public. The candidate demonstrates exceptional customer service skills. BASIC REQUIREMENT Typing Proficiency: In addition to meeting the experience requirement, applicants for this position must show possession of the ability to type 40 words per minute with 3 or less errors. In addition to the BASIC REQUIREMENT, applicants must also meet the following: MINIMUM QUALIFICATIONS To be qualified for this position at the GS-08 level, applicants must have one year of specialized experience equivalent to the GS-07 grade level that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of a Program Support Assistant (OA) at the GS-08. Specialized experience includes: Experience researching and gathering legal information and documentation from files and records, policies, regulations and statutes, witness interviews, databases, and/or other sources; and Experience utilizing an automated database management system to input, retrieve, monitor and maintain electronic case files, and prepare reports; and Experience performing a broad range of administrative, records management and clerical functions, utilizing operational guides to ensure proper execution of daily tasks; and Preparing responses to inquiries and requests for information. This experience must be fully supported and articulated in your resume to receive consideration. Please do not cut and paste the specialized experience from this announcement into your resume, as this will not be considered a demonstration of your qualifications for this position. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
How to Apply: To apply for this position, you must provide a complete Application Package, which includes: Resume; and Assessment Questionnaire; and Any other documents needed to verify your qualifications or eligibility (see the Required Documents section). Please follow the instructions listed below for submitting your complete application package. Application procedures are specific to this vacancy announcement. Please read all instructions before you begin. To begin the process, click the APPLY ONLINE button at the right side of this screen to create an account or log into your existing USAJOBS account. Follow the prompts to complete the assessment questionnaire. Please ensure you click the SUBMIT MY ANSWERS button at the end of the process. If you have never applied through USAJOBS for a position with the Federal Civil Service, you will need to create a USAJOBS account. To change or update your application, simply reapply through USAJOBS, before the closing date. New or updated resumes are considered "incomplete" applications until the required virus scan is cleared. To check the status of your application, log into your USAJOBS account, select Application Status and click on the more information link under the application status for this position.
Application Deadline: 2026-05-13