Program Support Assistant (OA)

Program Support Assistant (OA)

Department: Department of Veterans Affairs

Location(s): Memphis, Tennessee

Salary Range: $45409 - $59031 Per Year

Job Summary: The Program Support Assistant (OA) of the Emergency Department Service is organizationally located within the Chief of Staff's office and provides coordination of patient arid communication flow between inpatient units, Non-VA facilities, providers, and ancillary services within the Memphis VA Medical Center. The workload is highly unpredictable and the incumbent must be flexible and adaptive to remain responsive to!multiple demands made by internal and external sources.

Major Duties:

• The Program Support Assistant (OA) works under the general supervision of the Administrative Officer within the Emergency Medicine Service. Incumbent makes decision on own initiative, knowledge and complete transactions and functions with minimum supervision/advice. Has the responsibility or indenpently planning, coordinating care coordination and operational responsibilities within the Emergency Medicine Service. Other duties include, but are not limited to: Collaborates and coordinates emergency department care with the nurses, providers, laboratory, radiology, MAA; Chief of Staff, and Medical Center Management. Serves as the point of contact for tele-radiology reports and stat values and communicates to providers. Works collaboratively with the Medica.l Center's managers, providers, and discipline specific functional area professionals and clinical leaders, as well as, Social Workers, Medical Center Leadership and Non-VA healthcare professionals and community vendors. Reads, analyzes and interprets technical and administrative directives, policies and regulations, taking action when appropriate and/or making recommendations of actions needed to accomplish requirements. Incumbent is expected to deal effectively with other clinical, administrative and professional personnel throughout the Medical Center and the community. Directly responsible for updating, maintaining, and reporting of the Emergency Department Information System (EDIS) board. Specifically, entering movement of patients from exam room to procedures and/or radiology, inpatient, etc. Knowledge of an extensive body of Public Laws, VA Regulations/Directives, policies, procedures, and operations t.hat require extensive emergency department experience to perform a wide variety of interrelated or nonstandard procedural assignments and to resolve a wide range of problems. The incumbent must be able to use initiative and resourcefulness in deviating from traditional methods or researching trends and patterns to develop new methods, criteria or propose new policies. Incumbent must be able to problem solve complex issues regarding patient movements and processes, using the established guidelines. Incumbent maintains accuracy, reliability, and proficiency in processing written communications in an expeditious manner. Incumbent is frequently called upon to speak with others to discuss individual patlent movement(s), admissions, and/or discharge(s) and discuss VA Policy. The incumbent is responsible for protecting data from unauthorized release or from loss, alteration, or unauthorized deletion and following applicable regulations and instructions regarding access to computerized files, release of access code, etc. as wet out in a computer access agreement which employee signs. Work Schedule: Mon - Friday, 8am - 4:30pm. Telework: Not Authorized Virtual: Not Authorized Position Description Title/PD#: Program Support Assistant (OA)/PD50063-0 Physical Requirements: The work is primarily sedentary, requiring sitting, standing, walking, bending, and carrying light objects. The position demands period of intense concentration and the ability to maintain control in difficult situations.

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Applies the process of discovery that involves the diagnosis of a problem or issue, identification and gathering of relevant information, formulation and evaluation of alternative solutions or courses of action, and selection or recommendation of the preferred solution or course of action. Knows how social, political, organizational, and technological systems work and operates effectively within them. This includes the policies, procedures, rules and regulations of the work unit or organization. You will be rated on the following Competencies for this position: Clerical Communication Computer Skills Customer Service Manages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 03/16/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12900370. 1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire. 2. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Application Deadline: 2026-03-16