Program Support Assistant

Program Support Assistant

Department: Department of Veterans Affairs

Location(s): Dallas, Texas

Salary Range: $42995 - $55890 Per Year

Job Summary: The primary purpose of this position is to provide administrative and clerical support for the Social Work Service Medical Foster Home (MFH) and Specialty Section. The incumbent manages office operations, coordinates program activities, and ensures compliance for Veterans and caregivers in the MFH Program. ORGANIZATIONAL LOCATION: Department of Veterans Affairs Veterans Health Administration VA North Texas Health Care System (VANTHCS) Social Work Service (SWS) Dallas, Texas.

Major Duties:

• Duties include but are not limited to: The PSA functions as the primary point of contact for MFH inquiries and coordinates communication among Veterans, families, caregivers, interdisciplinary team members, and community partners. The incumbent accepts and manages calls regarding program inquiries, patient care concerns, and service coordination; obtains pertinent information; provides accurate guidance; resolves routine issues independently; and prioritizes and routes emergent or urgent needs for timely clinical response The incumbent supports Veteran intake, admissions, transfers, discharges, and respite stays, facilitating documentation, admission packets, chart updates, and coordination with Home Based Primary Care (HBPC) and other clinical teams. The PSA coordinates and schedules general and initial appointments, meetings, conferences, and teleconferences; prepares materials (e.g., participant folders, certificates, awards); maintains daily visit calendars for MFH Coordinators; and serves as the daily check-in contact. The PSA serves as the first point of contact for MFH caregivers and prospective caregivers, answering questions about the MFH Directive and Caregiver Guide, providing detailed program overviews, and assessing prospective caregiver applications. The incumbent administratively manages opening and closing of MFH homes and all required documentation, coordinates and tracks interdisciplinary home inspections, schedules caregiver training, and maintains up-to-date caregiver records in Salesforce and other systems. The PSA maintains calendars, records appointments, prepares agendas and minutes as directed, and researches and assembles background information for incoming correspondence and referrals. The PSA monitors and maintains MFH program, caregiver, and Veteran data; ensures accuracy and timeliness of entries across MFH databases; and composes correspondence, reports, and minutes to support clinical and program functions. The incumbent prepares recurring and ad hoc reports (daily, weekly, monthly, quarterly, annually), including MFH AMIS, workload, productivity, quality metrics, and performance measures; compiles, analyzes, and presents statistical and narrative reports on staffing, workload, patient outcomes, and program goals; and resolves data discrepancies prior to transmission. The PSA serves as the main service point of contact for daily consult assignment, tracking consults and outside referrals by date received, source, destination program, and referral outcomes. Functions as the Specialty Section ADPAC, troubleshoots technical problems users have with software packages and hardware issues. In this role the incumbent provides a variety of user support assistance such as implementation and support of the services' automated management information systems including VISTA, Electronic Health Record, Share Point, etc. Use multiple office automation software with varied functions to produce a wide range of documents that often require complex formats, such as graphics or tables within text, editing and reformatting electronic drafts, and updating or revising existing databases or spreadsheets. Work Schedule: Monday- Friday 8:00am- 4:30pm Telework: Ad-hoc This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD011830 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/10/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: managing large electronic databases; preparing correspondence, updating forms, improving and creating processes; developing and writing local policies and practices; using qualitative and quantitative analytical techniques; multi-tasking complex assignments and time sensitive deadlines; working with leadership in other services/departments; approving travel requests and expense reports; and working with human resources. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years of education beyond high school level. (TRANSCRIPT REQUIRED) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond high school. (TRANSCRIPT REQUIRED) For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12903119. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 03/10/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit

Application Deadline: 2026-03-10