Program Support Assistant

Program Support Assistant

Department: Department of Veterans Affairs

Location(s): Cincinnati, Ohio

Salary Range: $47298 - $61487 Per Year

Job Summary: The primary purpose of the position is to serve as a Program Support Assistant (PSA) in the Environmental Management Service (EMS) at the Cincinnati VA Hospital. The employee will provide administrative and clerical support to the Chief, Assistant Chief, EMS Administrative Officer, supervisors, and staff.

Major Duties:

• VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being. Major Duties: Timekeeper for all of EMS Utilizing various information technology (IT) formats and computer applications, Planning and coordinating a variety of general office support services, such as requisition, purchase, storage, and maintenance of stock levels, installation, repair, maintenance and disposal of office equipment, preparation of UPS packages, completing media duplication requests, etc. Data collection and management Establishing and maintaining databases Assisting with preparation and presentations for meetings and functions, Supports Service functions in the execution of Fiscal Year End activities in financial management functions, Provide tracking information and assists management and program managers in the budget Scheduling ergonomics assessments and distributing the equipment. Purchasing equipment, maintaining contracts. Performing regional and local trend analysis and other related studies Other related tasks as assigned. Work Schedule: Monday - Friday; 7:00am - 3:30pm or 8:00am -4:30pm Position Description Title/PD#: Program Support Assistant/PD917970 Physical Requirements: The work is primarily sedentary. Physical demands do not exceed those of a typical office setting. There may be some walking, standing, bending or carrying of light items.

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Knowledge of medical center programs, policies, objectives, and procedures to perform assignments such as: reviewing incoming and outgoing correspondence and taking appropriate follow-up action, anticipating and preparing materials and correspondence; Ability to coordinate work, including advising and instructing on new procedures or regulations and information to be provided for use in reports; Knowledge of office management policies, regulations and procedures concerning such administrative matters as correspondence preparation and control, office automation systems, and files maintenance; Knowledge of legal, scientific, and technical terminology used in various medical center programs; Knowledge of English grammar, spelling, punctuation and required formats to type, proofread, and correct documents consistent with requirements for style and content; Skill in operating personal computers and ability to use various software programs such as: word processing, and office equipment such as fax machines, and copiers; Experience maintaining spreadsheets, utilizing email programs, and presentation software. Preferred Experience: Demonstrated customer service skills, proficiency with computer applications, experience in creating presentations, and drafting professional responses across various mediums, including email, written correspondence, phone, and TEAMS. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 03/17/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12905675. 1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire. 2. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Application Deadline: 2026-03-17